Tech Support Expert

6 days ago


New York, New York, United States Recann Full time

Company Overview:

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Recann is a dynamic company seeking a skilled IT Support Specialist to provide long-term contract support for PC/Windows and basic Mac environments. The position requires expertise in hardware setup, network configuration, and maintaining secure infrastructure, collaborating with a remote team.

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Estimated Salary: $80,000 - $100,000 per annum

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Job Description:

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The successful candidate will be responsible for providing Level 1 and Level 2 support, primarily for PC/Windows and basic Mac environments. This includes hardware setup, network configuration, and maintaining secure infrastructure. Excellent communication skills are essential for remote collaboration with foreign teams.

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Required Skills and Qualifications:

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  • 2+ years of hands-on experience in IT support (L1 & L2)
  • Proficiency in PC/Windows and basic Mac support, troubleshooting, and installation
  • Experience with Microsoft Deployment Toolkit (MDT) or similar
  • Strong network setup skills, including rack installation and cabling
  • Familiarity with network security protocols and physical IT infrastructure
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Location: Brooklyn, NYC

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Work Arrangement: Full-time onsite in Brooklyn for the first month, then long-term remote/hybrid support



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