IT Helpdesk Specialist

6 days ago


New York, New York, United States The Reserves Network Inc Full time

Job Title: IT Helpdesk Specialist - Tech Support Expert

About the Role:

The Reserves Network Inc is seeking an experienced IT Helpdesk Specialist to join our team. As a key member of our IT department, you will provide technical support and troubleshooting for hardware, software, and network-related issues.

About You:

  • We are looking for a highly skilled and motivated individual with strong knowledge of hardware, software, operating systems, and networking concepts.
  • You will have excellent communication skills, both verbal and written, to explain technical information to non-technical users.
  • A+, Network+ certifications and/or minimum of 6 years in a technical or IT helpdesk role will be accepted in lieu of degree.

Responsibilities:

  • Provide technical support and troubleshooting for hardware, software, and network-related issues via phone, email, or in person.
  • Respond to and resolve user-reported issues, ensuring timely follow-up and resolution.
  • Install, configure, and maintain computer systems, applications, and peripherals.

What We Offer:

  • $42-$50 per hour based on experience and qualifications.
  • Monday-Friday, 7:00 am - 4:00 pm with additional hours as needed.
  • Opportunity for growth and professional development within the company.

About The Company:

The Reserves Network Inc is a leading provider of recruitment services. We value our employees and foster an environment of respect, integrity, and trust in every aspect of employment.



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