Optical Sales Specialist

3 days ago


Lahaina, Hawaii, United States Kaiser Permanente Full time
Job Summary:

Under the supervision of a senior optical professional, this role provides ophthalmic sales, dispensing, and related services to patients and non-patients of Kaiser Permanente. The successful candidate will serve as an informational resource for patients' eyewear needs, ensuring a high level of customer satisfaction and loyalty.

Key Responsibilities:
  • Determine patients' occupational, lifestyle, and cosmetic needs, advising and recommending lens style, color, and material, and frame shape, color, and material.
  • Provide measurements, such as pupillary distances, segment heights, lens base curves, and frame size, for spectacle fabrication using PD rulers, pupilometers, and lens clocks.
  • Apply principles of size, thickness, and power in selecting proper eyewear, considering the impact of different lens indexes and recommending alternatives.
  • Provide ophthalmic eyewear services by selling, fitting, ordering, dispensing, adjusting, and repairing spectacles.
  • Measure and shape lenses and adjust frames using ophthalmic equipment, including lens edgers, hand edgers, lensometers, frame warmers, and precision hand tools.
  • Inspect patients' eyewear using ANSI Z80.1 standards and tolerances, perform quality check functions, review patients' previous prescriptions, identify questionable changes, and take appropriate action.
  • Follow through on emergency orders by calling orders into the Optical Lab and ensuring lens and frame availability.
  • Perform limited Contact Lens services and refer patients with problems to the proper department.
  • Determine patient concerns, recommend actions to be taken, discuss solutions with Optical Administration as needed, and follow through with resolutions.
  • Attain KP Optical sales goals.
  • Maintain attractive frame and lens displays by arranging, cleaning, and changing them on a regular basis.
  • Maintain clinic frame inventory status by ordering, pricing, and placing stock on frame boards.
  • Keep track of backorder products and take action as necessary.
Requirements:
  • Experience: Six (6) months of contact lens and optical dispensing experience.
  • Education: High school diploma or equivalent combination of education (lesser) and experience may be considered in lieu of requirements.
  • License, Certification, Registration: N/A
Preferred Qualifications:
  • Demonstrated ability to manage and coordinate multiple issues effectively.
  • Demonstrated ability to educate patients and staff on ophthalmic dispensing principles, including spectacle lens geometry and lifestyle dispensing.
  • American Board of Opticianry Certified (ABOC) by the American Board of Opticianry (ABO).
  • Post-high school coursework/training in Ophthalmic Optics.
Company:

Kaiser Permanente

Job Title:

Optical Sales Associate

Location:

Lahaina, Hawaii

Req Number:

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.



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