Automotive Service Specialist

2 days ago


Lahaina, Hawaii, United States O'Reilly Auto Parts Full time

Job Summary: We are seeking an experienced and technical Automotive Service Specialist to join our team at O'Reilly Auto Parts. As an Installer Service Specialist, you will be responsible for servicing the needs of professional customers through our store's installer counter. This role requires strong communication skills, a background in mechanics, and the ability to work with installers and customers to develop sales relationships.

Key Responsibilities:

  • Work with installers and professional customers to develop sales relationships and provide superior service.
  • Take customer orders over the phone and online, invoice customer orders, and direct efforts to accurately pick and stage parts for delivery.
  • Route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
  • Ensure delivery vehicles are serviced and maintained according to company standards.
  • Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
  • Audit customer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
  • Assist on front counter and retail counter as needed, and help with backroom duties such as auto-load, returns, stock, etc.
  • Assist with customer labor claims, making sure they are processed quickly and efficiently.

Requirements:

  • Strong background in mechanics.
  • Above average communication skills.
  • ASE Certification.
  • Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package:

  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.



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