Senior Program Manager
6 days ago
About the Role
We are looking for a Senior Program Manager to join our team at HCLTech. The successful candidate will be responsible for managing the customer's service level agreements and ensuring that all deliverables agreed under the customer agreement are duly completed, delivered, and approved.
The ideal candidate will have a minimum of 5-7 years of experience in customer service, project management, and/or Telco services. They should possess strong organizational, presentation, and problem-solving skills, as well as demonstrated experience with verbal and written communication.
Key Responsibilities
- Manage service level assessments, reporting, and conduct analysis on trends and patterns through SLA reporting.
- Participate in any technical, network, SLA, contract compliance escalation as appropriate.
- Establish consistent executive meetings, governance forums, and cadences for each operation discipline.
- Presents a formal monthly program review for the customer, examining all aspects of the customer solution in the previous month, highlighting successes and failures, and recommending measures for improvement.
Requirements
- Bachelor's degree or equivalent required.
- Minimum 5-7 years' experience in customer service, project management, and/or Telco services.
- Strong organizational, presentation, and problem-solving skills.
- Demonstrated experience with verbal and written communication.
- Business and financial acumen.
- Ability to communicate with multiple levels of leadership.
- ITIL Foundation Certification must.
Salary Range
$125,000 - $165,000 per year, depending on experience.
-
Senior Electronics Product Manager
1 week ago
Hilliard, Ohio, United States Micro Center Full timeMicro Center is the nation's leading computer and electronic device big box retailer, boasting an industry-leading 40,000+ selection of premier computer products. With the most knowledgeable staff in the business, we are passionate about customer service and developing long-term customer relationships.About the RoleWe are seeking a self-motivated,...
-
Senior Machine Operator
1 week ago
Hilliard, Ohio, United States PrideStaff Full timeAbout PrideStaff">PrideStaff is a leading staffing agency that connects talented individuals with top companies. We're committed to delivering exceptional service and results.">Job Summary">We're seeking a Senior Machine Operator to join our team! As a Senior Machine Operator, you will be responsible for operating high-speed printing machines to produce...
-
Healthcare Professional
6 days ago
Hilliard, Ohio, United States National Church Residences Senior Living Communities Full timeJob Title: Healthcare Professional - Night ShiftWe are seeking a skilled and compassionate Licensed Practical Nurse to join our team at National Church Residences Senior Living Communities.About the Role:This part-time position involves working night shifts, providing high-quality patient care in a dynamic and supportive environment.Key...
-
Senior Nurse Care Coordinator
3 days ago
Hilliard, Ohio, United States Wallick Communities Full timeWe are currently seeking a skilled Licensed Practical Nurse to join our team at The Ashford at Sturbridge in the Columbus area. As an LPN with Wallick Senior Living, you will be part of a supportive community that values compassion and care for our residents.About the RoleYour responsibilities as an LPN on our team include:Providing exceptional nursing...
-
Senior Care Nurse Specialist
6 days ago
Hilliard, Ohio, United States Wallick Communities Full timeWallick Communities is seeking a skilled Licensed Practical Nurse to provide exceptional care to our residents in a luxurious and safe environment. This is a great opportunity for a compassionate and dedicated professional to make a difference in the lives of others.About the RoleThe Senior Care Nurse Specialist will be responsible for providing quality...
-
Senior Corporate Support Specialist
3 days ago
Hilliard, Ohio, United States Equity Full timeDiscover a dynamic and ambitious organization where growth and innovation thrive. Equity ECS is a leading commercial real estate firm with a national presence, headquartered in Columbus, OH, and regional offices across the United States.We are committed to fostering a best-in-class client experience, which starts with a best-in-class employee experience. Our...
-
Senior Software Engineer
7 days ago
Hilliard, Ohio, United States The SYGMA Network Full timeAbout the Role: We are seeking a highly skilled Senior Software Engineer to join our team at "{company}".Key Responsibilities:Design, develop, and test software applications using a variety of programming languages.Collaborate with cross-functional teams to identify and prioritize project requirements.Stay up-to-date with the latest technological...
-
Senior Software Engineer
6 days ago
Hilliard, Ohio, United States Creative Financial Staffing Full timeAbout the CompanyCreative Financial Staffing is a company that values work-life balance, offering a hybrid work model and great benefits. Located in the DTC area, we strive to be a community that cares about each other while acting in the service of others.Overview of the Senior Developer RoleWe are seeking an experienced Senior Software Engineer to join our...
-
Senior Residential Maintenance Coordinator
1 week ago
Hilliard, Ohio, United States Wallick Communities Full timeCompany Overview">Wallick Communities is a leading provider of senior living solutions, dedicated to opening doors to homes, opportunity, and hope. With a strong commitment to exceptional care and services, we strive to create a supportive environment for our residents.">Salary">The estimated annual salary for this position is $58,480, based on an hourly...
-
Caregiver Assistant
6 days ago
Hilliard, Ohio, United States Norwich Springs Health Campus Full timeUnlock a Rewarding Career in Senior CareWe offer competitive salaries, weekly pay, and a range of benefits to support your well-being while making a positive impact at Norwich Springs Health Campus, a leading senior living provider.The Resident Care Associate (RCA) plays a vital role in delivering exceptional care and services to our residents. As a key...
-
Operations and Efficiency Manager
5 days ago
Hilliard, Ohio, United States W.W. Williams Company Full timeJob SummaryWe are seeking an experienced Operations and Efficiency Manager to join our team at W.W. Williams Company. As a key member of our leadership team, you will be responsible for directing and guiding the activities of our field service operations to ensure the highest level of quality and efficiency.The ideal candidate will have strong leadership...
-
Caregiver Associate
6 days ago
Hilliard, Ohio, United States Trilogy Management Services, LLC Full timeOverview:Trilogy Management Services, LLC is dedicated to providing exceptional care and services to seniors in the Midwest.We are committed to being the best healthcare company in the region and strive to create a positive work environment for our employees.About the JobWe are seeking a highly motivated and compassionate Caregiver Associate to join our team...
-
Construction Project Manager
7 days ago
Hilliard, Ohio, United States Michael Page Full timeImmerse Yourself in a Dynamic General Contracting EnvironmentWe are seeking an accomplished Construction Project Manager to join our team, bringing with you extensive experience in building construction and exceptional leadership skills. This role involves working closely with owners, architects, and engineers to ensure seamless project execution, from...
-
Hilliard, Ohio, United States Micro Center Inc Full timeAbout the RoleAt Micro Center Inc, we are seeking an experienced Customer Relationship Management (CRM) leader to join our team. As a key member of our marketing department, you will be responsible for developing and executing a comprehensive customer relationship marketing strategy to drive business growth and enhance customer engagement.This strategic role...
-
Senior Long Term Acute Care Travel Nurse RN
5 days ago
Hilliard, Ohio, United States Vibra Travels Full timeLong Term Acute Care Travel Nurse RNVibra Travels is seeking a highly skilled travel nurse to join our team in Hilliard, Ohio.About the JobThis is a 13-week contract with 36 hours per week. The ideal candidate will have experience in ICU, step down, med surg/tele, and acute rehab settings.ResponsibilitiesProvide high-quality patient care in a long-term acute...
-
Culinary Operations Director
1 week ago
Hilliard, Ohio, United States Resort Lifestyle Communities Full timeResort Lifestyle Communities, a family-owned company with over twenty years of experience in providing all-inclusive, independent, resort-style 55-and-over senior living retirement communities across the nation, is seeking an Executive Chef to lead our culinary team.Salary and BenefitsThe estimated annual salary for this position is $85,000, which includes a...
-
Activity Coordinator
6 days ago
Hilliard, Ohio, United States Trilogy Management Services, LLC Full timeAbout Trilogy Management Services, LLCWe are a leading provider of long-term care services, committed to making a positive impact on the lives of our residents and their families.Salary: $45,000 - $60,000 per yearThis is an exciting opportunity to join our team as an Activity Coordinator. In this role, you will be responsible for planning and implementing...
-
Healthcare Professional
6 days ago
Hilliard, Ohio, United States BAYADA Home Health Care Full timeOverview">BAYADA Home Health Care is a leading provider of home health care services, seeking compassionate and dedicated Registered Nurses (RNs) to join our team in Florida. As a registered nurse with BAYADA, you will have the opportunity to work in a dynamic and supportive environment, providing high-quality patient care to adults and geriatric clients in...
-
Leading Computer Products Merchandiser
2 days ago
Hilliard, Ohio, United States Micro Center Full timeAbout UsMICRO CENTER is the nation's leading computer and electronic device big box retailer, boasting an industry-leading 40,000+ selection of premier computer products. Our technology superstore features knowledgeable staff who are passionate about customer service and developing long-term relationships.Job DescriptionWe seek a self-motivated,...
-
Nurse Coordinator for Hospice Care
7 days ago
Hilliard, Ohio, United States Care360 Hospice Full timeWe are seeking a compassionate and skilled Nurse Coordinator to join our team at Care 360 Hospice.About the RoleAs a Nurse Coordinator, you will play a vital role in providing coordinated and compassionate care to patients and their families. Your primary responsibility will be to assess patients to determine if hospice care is appropriate, using your...