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Pet Care Center Operations Leader

2 months ago

Dallas, Texas, United States Petco Full time

Position Overview

The General Manager plays a pivotal role in advancing Petco's mission of fostering a "Healthier Pets. Happier People. Better World." This position is essential for cultivating a high-performing team dedicated to achieving significant sales growth while prioritizing the welfare and health of all animals.

Key Responsibilities

The General Manager is entrusted with overseeing all facets of a single Pet Care Center, leading a team of managers and partners. The role encompasses:

  • Team Development: Build and nurture a team that exemplifies the Petco brand through exceptional service and guest loyalty.
  • Talent Acquisition: Attract, hire, and retain a diverse pool of top talent.
  • Training and Coaching: Equip leaders and partners with the necessary skills to operate efficiently and uphold Petco standards.
  • Performance Management: Drive results related to sales, profitability, and operational excellence.
  • Process Improvement: Ensure adherence to standard operating procedures and maintain the center's appearance and safety standards.

Essential Skills and Qualifications

  • High school diploma or equivalent (GED) required; proficiency in business and finance principles is essential.
  • Strong communication and computer skills are necessary.
  • A minimum of three years of management experience, preferably in retail.
  • Demonstrated customer service skills and a genuine interest in animal welfare.

This role requires a commitment to creating a positive work environment, promoting safety, and fostering a culture of collaboration and continuous improvement.