Roadside Assistance Technician

7 days ago

Newington, Connecticut, United States AAA Club Alliance Full time
Job Summary

We are seeking a skilled and reliable Roadside Assistance Technician to join our team at AAA Club Alliance. As a Roadside Assistance Technician, you will be responsible for providing emergency roadside services to our members, including lock-out, fuel delivery, battery jump starts, and tire changes.

Key Responsibilities
  • Provide emergency roadside services to members, including lock-out, fuel delivery, battery jump starts, and tire changes.
  • Sell and install car batteries (Mobile Battery position only).
  • Provide tow and recovery services (Tow Truck Driver position only).
  • Communicate with members effectively to keep them informed and to ensure their safety.
  • Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
  • Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required.
  • Conduct vehicle and equipment inspections to ensure safe operating condition and adequately secured at all times.
  • Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.
Requirements
  • Must be at least 21 years old.
  • Completion of a high school diploma or equivalent.
  • Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
  • Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
  • 3 years of experience in an automotive/mechanical environment, or technical school, or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
  • Lift and carry equipment weighing up to 75 pounds; bend, kneel, and balance to change tires, inspect, and to push vehicles; and use hand tools to provide service.
  • Satisfactory pre-and post-employment screening results, including criminal, drug, and motor vehicle screening.
  • Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
  • Communicate effectively in writing, verbally, via email, and using assigned technology such as GPS (Global Positioning Systems).
  • Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required.
What We Offer
  • A competitive base rate between $21.15 to $24.25/hour, depending on experience and position.
  • 10% shift differential for working 2nd shift (adds over $2.00 to the hourly rate).
  • Plenty of overtime during peak season.
  • Monthly bonuses (potential to make up to an additional $300 per month).
  • Over 3 weeks of Paid Time Off.
  • 8 Paid Holidays.
  • 401(k) plan with company match up to 6% (first 4% matched at 125%).
  • Medical, Dental, Vision, and Prescription Coverage.
  • FREE Life Insurance.
  • FREE AAA Membership.
  • Tuition Reimbursement.
  • Paid Training.
  • Uniforms and tools provided.

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