Service Advisor
1 day ago
Job Summary
Tesla Motors is seeking a highly skilled Service Advisor to join our team. As a key member of our service team, you will be responsible for delivering exceptional customer service and technical expertise in servicing vehicles.
Key Responsibilities
- Provide prompt and courteous service to customers, addressing their inquiries and concerns in a professional manner.
- Assess technical issues and provide solutions over the phone or escalate to the Service Manager as needed.
- Accurately document customer concerns and data into the Dealer Management System, demonstrating strong attention to detail.
- Conduct transactions, guide customers through corrections, and summarize repair work performed.
- Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status.
- Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers, following up to ensure their satisfaction with the provided services.
Requirements
- Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques.
- Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office.
- Proactive willingness to learn emerging automotive technologies.
- Ability to manage multiple priorities in order to meet business critical deadlines.
- Must have a valid driver's license in country of employment.
Benefits
- Competitive pay and benefits package, including medical, dental, and vision plans.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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