Service Advisor

4 days ago


St Louis MO USA, United States Tesla Full time
Tesla Motors Service Advisor Job Description

We are seeking a highly skilled and dedicated Service Advisor to join our team at Tesla Motors. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities:
  • Provide top-notch customer service by addressing inquiries and concerns promptly, taking ownership of service visits, and creating a welcoming environment for our customers.
  • Assess technical issues, offering solutions over the phone when possible and escalating to the Service Manager as needed.
  • Accurately document customer concerns and data into the Dealer Management System, demonstrating strong attention to detail.
  • Conduct transactions, guide customers through corrections, and summarize repair work performed.
  • Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status.
  • Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers, following up to ensure their satisfaction with the provided services.
Requirements:
  • Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques.
  • Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office.
  • Proactive willingness to learn emerging automotive technologies.
  • Ability to manage multiple priorities in order to meet business critical deadlines.
  • Must have a valid driver's license in the country of employment.
Benefits:

As a full-time Tesla employee, you will be eligible for a comprehensive benefits package, including competitive pay, medical, dental, and vision plans, 401(k) with employer match, and more.


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