Ground Support Agent
3 days ago
We are seeking a highly skilled Custome Service Representative to join our team at GAT Airline Ground Support. This key role is responsible for ensuring that every passenger has a positive experience at the airport. The ideal candidate will have excellent communication skills and be able to multitask with ease.
Key Responsibilities:
- Greet and assist customers promptly and efficiently over the phone and in person.
- Check in and ticket passengers, as well as escort them to and from aircraft.
- Resolve customer complaints in a timely and professional manner.
- Process credit card and personal check transactions accurately.
- Operate jetways and move luggage to and from aircraft.
- Use airline computer systems to provide flight information and other necessary documents.
- Work effectively in a fast-paced environment and adapt to changing situations.
- Collaborate with other team members to ensure seamless operations.
Requirements:
- Must be at least 18 years old.
- High school diploma, GED, or equivalent work experience required.
- Ability to read, speak, and understand English fluently.
- Ability to stand for long periods and work in a dynamic environment.
- Excellent communication and problem-solving skills.
- Basic computer skills and ability to learn new software quickly.
- Familiarity with airline procedures and policies.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Benefits:
This role offers competitive pay and opportunities for advancement within the company. If you are a motivated individual who enjoys working in a fast-paced environment, please apply today
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