Ground Support Agent

3 days ago


Key West, Florida, United States GAT Airline Ground Support Full time
Customer Service Representative Role Summary

We are seeking a highly skilled Custome Service Representative to join our team at GAT Airline Ground Support. This key role is responsible for ensuring that every passenger has a positive experience at the airport. The ideal candidate will have excellent communication skills and be able to multitask with ease.

Key Responsibilities:
  1. Greet and assist customers promptly and efficiently over the phone and in person.
  2. Check in and ticket passengers, as well as escort them to and from aircraft.
  3. Resolve customer complaints in a timely and professional manner.
  4. Process credit card and personal check transactions accurately.
  5. Operate jetways and move luggage to and from aircraft.
  6. Use airline computer systems to provide flight information and other necessary documents.
  7. Work effectively in a fast-paced environment and adapt to changing situations.
  8. Collaborate with other team members to ensure seamless operations.

Requirements:
  • Must be at least 18 years old.
  • High school diploma, GED, or equivalent work experience required.
  • Ability to read, speak, and understand English fluently.
  • Ability to stand for long periods and work in a dynamic environment.
  • Excellent communication and problem-solving skills.
  • Basic computer skills and ability to learn new software quickly.
  • Familiarity with airline procedures and policies.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

Benefits:

This role offers competitive pay and opportunities for advancement within the company. If you are a motivated individual who enjoys working in a fast-paced environment, please apply today



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