Airport Ground Support Staff

3 weeks ago


Key West, Florida, United States GAT Airline Ground Support Full time

GAT Airline Ground Support is seeking a highly motivated and detail-oriented Customer Service Representative to join our team at the airport. As a key member of our ground support staff, you will be responsible for providing exceptional customer service to passengers, ensuring their smooth travel experience.

Job Responsibilities:
  • Front-Line Customer Service: Greet and assist passengers promptly, politely, and efficiently over the phone and in person.
  • Flight Announcements: Announce both incoming and outbound flights to keep passengers informed.
  • Cash Handling: Process credit card and personal check transactions accurately and handle airline close out procedures.
  • Baggage Handling: Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts.
  • Aircraft Support: Operate jetways to position them before aircraft arrival and lift, open, close, and secure aircraft doors.
  • Computer Systems: Use airline computer systems to provide flight information, ticketing documents, lost or damaged baggage documentation, and cargo tracking information.
  • Physical Demands: Stand and work in one location for up to four hours at a time, escort unaccompanied minors and disabled passengers throughout the airport as needed.
Requirements:
  • Must be at least 18 years old.
  • High school diploma, GED, or equivalent work experience required.
  • Ability to read, speak, and understand English fluently.
  • Excellent communication skills and a friendly personality.
  • Entry-level computer skills required.
  • Lift bags or items weighing between 50 and 70 pounds occasionally.
  • Pass an extensive background check, including fingerprinting and a criminal history record check.
  • Flexible to work nights, weekends, and holidays.
Compensation:

$20.00 per hour (minimum) - $20.00 per hour (maximum)



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