Airport Ground Support Staff
3 weeks ago
GAT Airline Ground Support is seeking a highly motivated and detail-oriented Customer Service Representative to join our team at the airport. As a key member of our ground support staff, you will be responsible for providing exceptional customer service to passengers, ensuring their smooth travel experience.
Job Responsibilities:- Front-Line Customer Service: Greet and assist passengers promptly, politely, and efficiently over the phone and in person.
- Flight Announcements: Announce both incoming and outbound flights to keep passengers informed.
- Cash Handling: Process credit card and personal check transactions accurately and handle airline close out procedures.
- Baggage Handling: Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts.
- Aircraft Support: Operate jetways to position them before aircraft arrival and lift, open, close, and secure aircraft doors.
- Computer Systems: Use airline computer systems to provide flight information, ticketing documents, lost or damaged baggage documentation, and cargo tracking information.
- Physical Demands: Stand and work in one location for up to four hours at a time, escort unaccompanied minors and disabled passengers throughout the airport as needed.
- Must be at least 18 years old.
- High school diploma, GED, or equivalent work experience required.
- Ability to read, speak, and understand English fluently.
- Excellent communication skills and a friendly personality.
- Entry-level computer skills required.
- Lift bags or items weighing between 50 and 70 pounds occasionally.
- Pass an extensive background check, including fingerprinting and a criminal history record check.
- Flexible to work nights, weekends, and holidays.
$20.00 per hour (minimum) - $20.00 per hour (maximum)
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