Solutions Architect
2 days ago
The Solutions Architect will play a key role in designing and delivering solutions for internal customers using Salesforce products.
This individual will work closely with the System Architect to recommend the best solution for a given set of requirements and articulate the trade-offs involved in choosing one solution over another.
The Solutions Architect should bring technology, people, and processes together using governance and expert communication and listening skills to ensure solutions truly meet the needs of the business.
This role requires a big picture thinker and an in-depth problem solver with broad and deep knowledge of Salesforce.
The ideal candidate will possess listening, communication, and presentation soft skills, as well as experience managing multiple priorities and deadlines.
Key Responsibilities- Conduct research into how each business unit is using Salesforce to recommend steps and a roadmap for Salesforce solutions
- Work with business users and Sales Operation teams to learn best practices of different business units and propose new Salesforce solutions
- Review solutions with the System Architect and recommend improvements
- Participate and/or lead the solution design and implementation, including configuration, development, quality assurance testing, and deployment of CRM solutions
- Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements
- Assist with grooming and refining the Salesforce product backlog
- Write user stories and provide guidance on user story writing style
- Ensure success and acceptance criteria are defined for each story
- Assist with documentation of steps for testing
- Perform administration tasks such as managing fields/relationships, process builders, flows, approval processes, page layouts, validation rules, email notifications, custom buttons/links, LWC, reports, dashboards, roles, profiles, sharing rules
- 5+ years of experience working with Salesforce as a Salesforce Administrator or equivalent
- Excellent relationship-building skills
- A pro-active personality, with a can-do attitude
- Strong analytical skills, with the ability to observe trends and make suggestions based on the results
- Must have Salesforce Admin certification
- Certifications in sales cloud, service cloud, experience cloud, and CPQ are a plus
- Available and responsive to questions, clarifications, and instructions
- Ability to tailor communication to multiple audiences at all levels
- A self-starter, experienced in leading projects or delivery workstreams
- Outstanding written communication skills
- Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
- A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy
- Excellent ability to coach, motivate, and direct work tasks to a multi-disciplinary team of Salesforce professionals
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