Tax Office Manager
1 week ago
We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a key member of our leadership team, you will be responsible for providing leadership and guidance to our tax office teams, driving business growth, and delivering exceptional client experiences.
Key Responsibilities- Manage office staffing, operations, and logistics for multiple offices, ensuring seamless delivery of tax services to clients.
- Partner with the District General Manager to create and implement office-level growth plans, client growth targets, and local partnerships.
- Assist in recruiting and interviewing candidates for tax office associate positions, ensuring the best talent is hired for the role.
- Conduct timely performance reviews, address performance concerns, and resolve associate issues in collaboration with the Associate Relations Center.
- Lead daily team meetings, communicate essential information to tax office associates, and create associate work schedules across all offices.
- Travel between offices as required, ensuring effective communication and collaboration among teams.
- People management experience, with a proven track record of growing and developing associates.
- Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
- Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
- Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
- Computer proficiency with the ability to use MS Office.
- Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
H&R Block is a leading provider of tax preparation and financial services, committed to helping individuals and businesses achieve their financial goals. We believe in the power of people helping people and strive to create a connected culture that values diversity, inclusion, and belonging.
We offer a range of benefits, including medical coverage, 401(k) retirement savings plan, and employee stock purchase plan, as well as discounts on everyday items and services. Our company is an equal opportunity employer, welcoming and celebrating diversity in the workplace.
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