Office Manager

15 hours ago

Citrus Heights, California, United States Mercy Pet Hospital, Inc. Full time
Job Description

Mercy Pet Hospital, Inc. is seeking a highly skilled and experienced Office Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our hospital, ensuring a healthy, safe, and cohesive work environment, and maintaining legal and ethical continuity within the practice.

Key Responsibilities:
  • Supervise all staff members and provide support as needed
  • Understand and apply the legal implications in the hiring process
  • Maintain a pool of qualified applicants to maintain an optimal staffing level
  • Review staff applications, screen applicants, and narrow the applicant choices through the interview process
  • Hire applicants with the approval of the Practice Manager or Hospital Owner
  • Handle performance evaluations for all team members, introductory, annual, and performance counseling as needs arise individually
  • Maintain employee files
  • Handle fair and consistent discipline to employees as necessary, as well as all related documentation
  • Discharge or fire staff members as necessary, understanding the legal implications during the process
  • Complete all staff scheduling, promoting the best use of staff during peak hours and compensating the schedule for slower times
  • Oversee or help prepare employee evaluations and keep documentation in the employee files
  • Ensure onboarding and educational plans for each individual employee are being completed
  • Ensure that credentialed employees are meeting their educational requirements
  • Implement all training programs related to employee training, including employee development, safety, OSHA, sexual harassment training, biomedical, and radiation training, as well as all related documentation
  • Plan and conduct all staff meetings in cooperation with the Practice Manager
  • Monitor staff productivity
  • Manage staff time clock hours
  • Ensure Workers Comp or Disability procedures are followed
  • Maintain compliance with hospital manual, policies, and procedures
  • Update and train employees on policies and procedures in accordance with the manual
  • Act as a liaison between doctors and team members
  • Keep Practice Manager informed of all potential conflicts
  • Communicate attendance issues to the Practice Manager
Requirements:
  • Minimum of an Associate's Degree (A.A.) from a two-year college or university or a minimum of two years related experience and/or training or equivalent combination of education and experience
  • Typing skills required
  • Computer knowledge required; comfortable with Word, Excel, Quickbooks, and use of communication tools such as texting and email
  • Preferred: 2+ years management position in a veterinary practice
  • Previous HR and staff management
  • Sound judgment in decision-making
  • Capable of leading, managing, and coaching staff at all levels
  • Excellent interpersonal communication skills
  • Solid math and Excel/spreadsheet skills
What We Offer:
  • Competitive hourly wage
  • IRA plan with 3% match
  • Paid time off
  • Paid Holidays
  • Paid sick days
  • Health insurance stipend with great competitive plans
  • HSA and FSA available
  • Dental and Vision plans offered
  • Life insurance
  • Long Term Disability Insurance
  • CE stipend
  • State Licensing fees covered for licensed employees
  • Pet Care Discount
Location:

Mercy Pet Hospital is a family of full-service, privately owned, progressive hospitals in the Sacramento Area. We have two locations in Citrus Heights and Fair Oaks, California.

Practice Overview:

At Mercy Pet Hospital, our primary focus is small animal health. We specialize in dogs and cats. It is our goal to deliver the highest quality veterinary services in a compassionate environment, while providing the most positive and rewarding work atmosphere.

What's In It For You:
  • Competitive hourly wage
  • IRA plan with 3% match
  • Paid time off
  • Paid Holidays
  • Paid sick days
  • Health insurance stipend with great competitive plans
  • HSA and FSA available
  • Dental and Vision plans offered
  • Life insurance
  • Long Term Disability Insurance
  • CE stipend
  • State Licensing fees covered for licensed employees
  • Pet Care Discount
Requirements:
  • Minimum of an Associate's Degree (A.A.) from a two-year college or university or a minimum of two years related experience and/or training or equivalent combination of education and experience
  • Typing skills required
  • Computer knowledge required; comfortable with Word, Excel, Quickbooks, and use of communication tools such as texting and email
  • Preferred: 2+ years management position in a veterinary practice
  • Previous HR and staff management
  • Sound judgment in decision-making
  • Capable of leading, managing, and coaching staff at all levels
  • Excellent interpersonal communication skills
  • Solid math and Excel/spreadsheet skills
Language and Communication Skills:
  • Fluently speak, write, and read in English
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of the organization
  • Ability to communicate effectively with clients to help calmly and professionally resolve any issues that may arise
Computer Skills:
  • Must be experienced with basic computer and printer tasks and operations
  • Experience with various veterinary software is helpful
  • Contact computer support and assist with maintenance as needed
Office Equipment Skills:
  • Must be proficient in use and basic trouble shooting of standard office machines, fax, copier, credit card terminal, printers, and multi-line phone system
  • Coordinate any equipment repair needs with the Practice Manager
  • Maintain office supplies and upkeep for front office area equipment
Mathematical Skills:
  • Ability to calculate figures and amounts such as discounts, percentages, and volume
  • Ability to apply concepts of basic algebra and geometry
  • Must possess good money handling abilities
Reasoning Abilities:
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Ability to examine situations in a neutral manner to determine the best course of action for the whole, not just an individual
Personal Requirements:
  • Genuinely enjoys working in veterinary medicine and the environment that goes along with working with animals
  • Be flexible in work scheduling as the needs of the hospital are ever-changing
  • Be available by cell phone most times
  • Be attentive to the supportive needs of staff as individuals in the quest to build a team environment
  • Be able to handle stress and maintain a professional demeanor at all times
  • Be organized and able to proficiently work through a high work load
  • Lead by example
Physical Effort:

Work requires the ability to exert a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects and boxes; good limb agility a must. Tasks require some bending, stooping, crouching, and reaching. Must be able to physically operate a variety of small office machines and equipment including computers, office equipment, telephones, etc.

Working Conditions:

May be exposed to unpleasant odors, noises, and animal feces and urine. May be exposed to bites, scratches, and contagious diseases.

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