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Sales Support Specialist

2 months ago

Knoxville, Tennessee, United States Superior Insurance Partners LLC Full time
Job Overview

Superior Insurance Partners LLC is a dynamic and expanding insurance brokerage platform dedicated to delivering comprehensive solutions in commercial lines, personal lines, and employee benefits for both businesses and individuals. Our mission is to enhance the lives of our agency partners by offering tailored strategies that align with their unique objectives, along with customized resources such as accounting, finance, recruiting, HR, IT, marketing, and M&A support.

We are currently in search of a Sales Support Specialist to contribute to our thriving organization. The ideal candidate will be passionate about fostering client relationships, collaborating effectively with the sales team to meet objectives, and continuously seeking opportunities for improvement while showcasing the value of our services.

Key Responsibilities

Your time will be allocated as follows:

  • 50% dedicated to generating quotes for new business opportunities.
  • 25% focused on servicing existing accounts.
  • 25% aimed at prospecting new business relationships.
Impact on the Organization

In this role, you will:

  • Assess and identify client needs to ensure satisfaction.
  • Manage quoting, endorsements, certificates, and oversee the renewal process.
  • Establish and maintain trustworthy relationships through open communication.
  • Provide accurate and comprehensive information utilizing appropriate tools and methods.
  • Address complaints, offering suitable solutions and follow up to ensure resolution.
  • Document customer interactions, manage accounts, and maintain records.
  • Engage in outbound communication with realtors to build relationships for future business opportunities.
Qualifications for Success

The following skills will contribute to your success in this position:

  • A strong desire to achieve results.
  • Ability to cultivate professional relationships with internal and external stakeholders.
  • Excellent communication skills.
  • Resilience and adaptability in response to changing priorities.
  • A collaborative spirit with eagerness to work alongside all teams.
Requirements
  • At least 1 year of experience in client service within personal or commercial lines insurance.
  • Possession of a Property and Casualty Insurance License.
  • Experience with Agency Management Systems.
  • Proficiency in Microsoft Office Suite.
Licenses/Certifications
  • Property & Casualty License (Required)