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Automotive Sales Specialist
2 months ago
Overview
At Phil Long Dealerships, we are committed to providing an exceptional customer experience that defines our vehicles. Our team of sales professionals and customer service representatives work together to ensure that every customer feels valued and supported throughout the purchasing process.
We are seeking an Automotive Sales Associate to join our team. As a sales professional, you will be responsible for selling new vehicles and meeting customer needs while maintaining a high level of customer satisfaction.
Key Responsibilities
- Sell and deliver a minimum number of vehicles per month.
- Write complete sales orders and process paperwork in accordance with dealership policies.
- Utilize dealership sales control and follow-up systems.
- Attend product and sales training courses as requested by sales manager.
- Keep up-to-date on new products and services within the industry.
- Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Maintain a prospect development system.
- Conduct business in an ethical and professional manner.
- Satisfy the transportation needs of new-vehicle purchasers.
- Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
- Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
- Fully explain product performance, application, and benefits to prospects.
- Describe all optional equipment available for customer purchase.
- Offer test drives to all prospects. Follow dealership procedure to obtain proper identification from customer prior to test drive.
- Exhibit a high level of commitment to customer satisfaction.
- Know and understand the federal, state, and local laws that govern retail auto sales.
- Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
- Keep abreast of new products, features, accessories, etc., and their benefits to customers.
- Know and understand equity and values, and be able to explain depreciation to the customer.
- Ensure that the sales manager has an opportunity to meet each customer.
- Turn 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
- Prepare sold vehicles for customer delivery prior to customer arrival.
- Deliver vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork.
- Introduce customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department.
- Schedule first service appointment.
- Follow up on all post-delivery items, tag/title work, 'we-owes,' and special requests to ensure that all customer expectations are met.
- Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
- Attend sales meetings.
- Maintain a professional appearance.
- Other tasks as assigned.