Cloud Solutions Specialist

4 days ago


Albuquerque, New Mexico, United States ZipRecruiter Full time

**Job Overview**

We are seeking a skilled Cloud Solutions Specialist to join our team at ZipRecruiter. As a key member of our technical support group, you will be responsible for providing exceptional front-line technical support to customers and internal stakeholders for our clinical software products.

The ideal candidate will have a strong background in IT engineering, with experience in troubleshooting software issues, conducting software testing, and managing software migrations. They will also possess excellent communication and problem-solving skills, with the ability to work independently and take ownership of projects.

**Responsibilities**

  • Provide top-notch technical support to customers and internal stakeholders via phone, email, or chat
  • Analyze and troubleshoot software-related issues, proposing solutions and documenting activities thoroughly
  • Conduct software testing, installation, and un-installations to ensure smooth operation
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain knowledge base articles and FAQs to improve customer self-service

**Requirements**

  • 2+ years of experience in IT engineering, technical support, or a related field
  • Strong understanding of Microsoft tools and application environments
  • Scripting knowledge (PowerShell and/or other scripting languages)
  • Intermediate level of security and networking knowledge
  • Familiarity with Linux and basic system administration tasks

**What We Offer**

  • A competitive salary of $85,000 per year, based on location and experience
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A generous 401(k) matching program and paid time off
  • The opportunity to work with a dynamic team of experts in the field of cloud computing and technical support


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