Cloud Solutions Specialist
4 days ago
**Job Overview**
We are seeking a skilled Cloud Solutions Specialist to join our team at ZipRecruiter. As a key member of our technical support group, you will be responsible for providing exceptional front-line technical support to customers and internal stakeholders for our clinical software products.
The ideal candidate will have a strong background in IT engineering, with experience in troubleshooting software issues, conducting software testing, and managing software migrations. They will also possess excellent communication and problem-solving skills, with the ability to work independently and take ownership of projects.
**Responsibilities**
- Provide top-notch technical support to customers and internal stakeholders via phone, email, or chat
- Analyze and troubleshoot software-related issues, proposing solutions and documenting activities thoroughly
- Conduct software testing, installation, and un-installations to ensure smooth operation
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain knowledge base articles and FAQs to improve customer self-service
**Requirements**
- 2+ years of experience in IT engineering, technical support, or a related field
- Strong understanding of Microsoft tools and application environments
- Scripting knowledge (PowerShell and/or other scripting languages)
- Intermediate level of security and networking knowledge
- Familiarity with Linux and basic system administration tasks
**What We Offer**
- A competitive salary of $85,000 per year, based on location and experience
- A comprehensive benefits package, including medical, dental, and vision insurance
- A generous 401(k) matching program and paid time off
- The opportunity to work with a dynamic team of experts in the field of cloud computing and technical support
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