Customer Service Representative

2 weeks ago


Valdosta, Georgia, United States The TKO Group Full time

At The TKO Group, we pride ourselves on our strong community connections and our commitment to exceptional service. We believe that every interaction should be positive, supported by the expertise and enthusiasm of our dedicated team. Our mission is to provide helpful, competent, honest, and sincere service from the moment customers enter our facility to the completion of their experience. We are looking for motivated and energetic individuals to join our esteemed team of approximately 300 professionals across various locations. Together, we strive to deliver the highest level of service in the industry. If you possess the skills to enhance our customer experience, we would love to hear from you.

Position Overview

We are in search of a Receptionist who excels in customer service and embodies a positive attitude. This role involves managing incoming calls, assessing the nature of inquiries, and directing callers to the appropriate destination.

What We Provide

  • Comprehensive health, vision, dental, and life insurance
  • 401K plan with employer matching
  • Profit-sharing opportunities
  • Scholarship program for technical employees
Key Responsibilities
  • Manage incoming phone calls for the dealership
  • Welcome and assist customers upon arrival
  • Guide customers to the correct department and inform relevant personnel of their arrival
  • Collaborate effectively with the sales team
  • Maintain and update customer records
  • Engage with callers and visitors in a professional and friendly manner
  • Draft memos, correspondence, reports, and other documentation
  • Assist in scheduling and confirming sales appointments
  • Support the vehicle exchange process
  • Contribute to customer satisfaction initiatives
  • Participate in customer retention strategies
Required Qualifications
  • Outstanding communication abilities
  • Friendly and approachable demeanor
  • Punctuality and flexibility in scheduling
  • Valid driver's license with a satisfactory driving record
  • Ability to pass a pre-employment background check
  • Professional appearance at all times


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