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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and resolving complex issues in a timely and professional manner.
Key Responsibilities- Provide top-notch customer service via phone, email, or chat, ensuring that every interaction is personalized and exceeds customer expectations.
- Utilize advanced problem-solving skills to resolve complex customer complaints and concerns, often requiring creative and outside-the-box thinking.
- Work collaboratively with internal stakeholders to identify and implement process improvements, driving efficiency and quality in our customer service operations.
- Stay up-to-date on product knowledge and industry trends, applying this expertise to provide informed and accurate solutions to customers.
- Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and average handle time.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 6 months of customer service experience, preferably in a call center or BPO environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer bases.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- A competitive salary and benefits package, including medical, dental, and vision insurance.
- A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in this role.
- Ongoing coaching and feedback, to help you grow and develop in your career.
- A dynamic and supportive work environment, with opportunities to collaborate with colleagues from diverse backgrounds and industries.
- A range of employee recognition and reward programs, celebrating individual and team achievements.
English is the primary language of communication in this role, with the ability to speak and write fluently required.
Eligibility to WorkIn accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.
