Animal Care Supervisor

1 month ago

Boise, Idaho, United States Petco Full time
Job Title: Animal Care Supervisor

At Petco, we're passionate about providing a positive and engaging work environment for our team members. As an Animal Care Supervisor, you will play a critical role in ensuring the health and well-being of our live animals, while also providing exceptional customer service to our guests.

Key Responsibilities:
  • Ensure the health and well-being of live animals by providing the correct care in accordance with established Petco standards, policies, and procedures.
  • Process register transactions in a way that creates a great experience for each guest.
  • Be proficient within our selling model and support guest interactions as needed.
  • Responsible for the implementation and execution of Companion Animal Operations and Aquatics (where applicable) through training and coaching partners to include: Animal Care, Aquatics, and Companion Animal Maintenance, Ordering, all Regulatory Compliance, CAPI, HAHC, CAPC, and Vet Care/Relationships.
  • Efficiently orders live animals to maximize sales, margin, and inventory. Analyzes department inventory management data and recommends areas for improvement.
  • Ensures operational standards are maintained in the department.
  • Ensures all animal-related maintenance tasks are being completed as outlined on the Maintenance Task List.
  • Achieves high presentation standards at all times in the aquatics and companion animal areas.
  • Partner with the Operations Leader – Merchandising to ensure proper in-stock merchandise levels. Goals are achieved by reporting max changes or requested overrides are achieving I.M. grade.
  • Ensures the proper handling and documentation for all Adoption Animals.
  • Performs activities to maintain a knowledge and understanding of PCC Sales and Margin reports and data.
  • Leads, provides feedback, and coaches all PCC partners in providing quality service to satisfy the needs of Petco guests and in performing their assigned tasks.
  • In partnership with the PCC Leaders, ensures proper partner scheduling is maintained to ensure in-stock goals and proper guest service levels are met during peak hours.
  • Applies a talent management skill set within the scope of recruiting, hiring, training, work scheduling, coaching, and succession planning.
  • Provides quick and courteous service to all guests by determining their needs, sharing product knowledge, and suggesting the appropriate merchandise to satisfy their needs, utilizing our selling strategy throughout the PCC.
  • Supports the implementation and execution of Omni Channel through training and coaching partners to include: BOPUS, Ship-from-store, Curbside, Endless Aisle, and overall Guest Experience.
  • Accountable as Leader on Duty for supporting for supporting Pet Care Center execution, training, communication, and maintenance of company initiatives, programs, legal compliance, policies, procedures, safety practices, and promotions.
  • Train, coach, and develop Pet Care Center operations partners in close partnership with the sales team.
  • Promote a positive leadership culture of teamwork, inclusion, and collaboration.
  • Operations Leaders are expected to display and champion the Petco Leadership Expectations.

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