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Client Support Specialist
2 months ago
Position Overview:
The Customer Support Representative plays a crucial role in ensuring client satisfaction by managing communications with Medicaid members. This position involves both incoming and outgoing calls to keep members informed about their healthcare plans.
Key Responsibilities:
- Conducting inbound and outbound communications with Medicaid clients to provide updates on their plans.
- Delivering exceptional customer service and administrative assistance to clients and the general public.
- Addressing inquiries, resolving complaints, and guiding clients through the appointment process while receiving applications for services.
- Offering comprehensive information about departmental programs and services.
Required Qualifications:
- A minimum of 2 years of experience in customer support roles.
- Proficiency in multitasking with multiple computer monitors.
- Strong typing and computer skills.
- Demonstrated capability to manage over 50 calls daily.
Compensation may vary based on factors unrelated to protected classifications.
Eligibility for certain benefits may depend on job classification and duration of employment. Benefits are subject to change and may have specific terms.
Benefits Include:
- Medical, dental, and vision coverage
- 401(k) and Roth retirement plans
- Life and AD&D insurance options
- Short-term and long-term disability coverage
- Health and Dependent Care Spending Accounts
- Transportation benefits
- Employee Assistance Program
- Paid Time Off and Sick Leave
About TEKsystems:
TEKsystems is a leader in Full-Stack Technology Services and Talent Services, partnering with clients to harness innovative solutions and navigate the evolving landscape of opportunities. With a robust team of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. Our commitment to driving change through true partnership sets us apart in the industry.
We are an equal opportunity employer and welcome applications from all qualified individuals without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
