Customer Service Representative

2 weeks ago


Cincinnati, Ohio, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.


Key Responsibilities
  • Greet members, prospective members, and guests, providing a warm and welcoming experience.
  • Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Take prospective members on tours of our facilities and provide information about our services and amenities.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues to management as needed.
  • Assist in maintaining the cleanliness and organization of our club.

Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
  • Strong listening and problem-solving skills.
  • Diplomacy and effective communication are key.
  • High School diploma or equivalent required.
  • Must be 18 years of age or older.
  • CPR/AED Certification required.

Physical Demands

This role requires continual standing and walking during shifts, as well as occasional lifting of up to 50 pounds. You will also be exposed to occasional toxic chemicals during your shift.



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