Customer Service Team Member

3 weeks ago


Camas, Washington, United States Staff My Agency Full time

We are looking for a highly motivated and results-driven Customer Service Team Member to join our team at Staff My Agency, a State Farm independent contractor agent located in Camas, WA. As a Customer Service Team Member, you will play a critical role in providing exceptional customer experiences and helping our business grow through value-based conversations.

Salary

The estimated annual salary for this position is between $45,000 and $65,000, based on performance and experience. Our team members enjoy a competitive compensation package, including base pay, individual bonuses, team bonuses, retirement benefits, health insurance, paid time off, and valuable experience.

Job Description

In this role, you will be responsible for establishing customer relationships, providing prompt and accurate customer service, using a customer-focused review process to educate customers about insurance options, and maintaining a strong work ethic. Your key responsibilities will include:

  1. Establishing customer relationships and following up as needed.
  2. Providing customer service that includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  3. Using a customer-focused, needs-based review process to educate customers about insurance options.
Requirements

To succeed in this role, you must possess excellent interpersonal skills, excellent communication skills - written, verbal, and listening, people-oriented personality, organizational skills, self-motivation, detail orientation, proactivity in problem-solving, dedication to customer service, ability to learn computer functions, pride in getting work done accurately and timely, and ability to work in a team environment.



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