Patient Care Assistant
2 weeks ago
We are seeking a highly skilled and detail-oriented Patient Care Assistant to join our team at NYU Grossman School of Medicine. As a Patient Care Assistant, you will play a vital role in supporting the efficient practice workflows and providing exceptional patient care.
Key Responsibilities- Assist with administrative and patient care responsibilities, including reception, registration, and answering phones.
- Escort patients to exam rooms and prepare rooms for provider visits.
- Validate patient medical records and update information as needed.
- Take vital signs and record in Electronic Medical Record.
- Assist with the collection of lab specimens and support quality initiatives.
- Perform other duties as needed to ensure seamless patient care.
- Complete necessary intake, including obtaining patient vital signs and other tests within defined scope of practice.
- Follow guidelines for validating patient medical records and updating information.
- Assist with maintaining patient flow to and from exam/treatment rooms.
- Ensure exam rooms and treatment areas are cleaned per infection control standards.
- Communicate the functionality and purpose of MyChart to patients during intake.
- Ensure the appropriate translation services or equipment is in place prior to the start of visit.
- Prep the appropriate patient encounter, ensuring all relevant information is up-to-date.
- Review and import any necessary patient information prior to provider encounter.
- Work with clinical team to ensure log books related to equipment and specimen collection are followed.
- Maintain patient privacy and handle patient calls and documents outcome as needed.
- Assist with in-basket message management and patient medical advice requests.
- Utilize EPIC functionality to review and update patient records.
- Assist providers with procedure and/or set-up according to specialty.
- Clean and sterilize designated equipment after use.
- Support FGP Clinical Quality Management by facilitating documentation and maintenance of clinical supplies and equipment.
- Responsible for greeting patients and performing intake functions, including registration, forms collection, and co-payment collection.
- Monitor Department Appointment Report (DAR) for checkmate "kick-outs" and appointment notes.
- Gather patient demographic data and materials, including insurance information and verification.
- Advises and/or collects patient and financial related documents and policies.
- Enroll patients in Patient Secure and promote the utilization of Check Mate kiosks.
- Scan necessary documents into Epic and follow scanning guidelines.
- Monitor waiting areas to identify and communicate wait times.
- Perform check-out functions, including providing after-visit summary information and scheduling follow-up visits.
- Answer phone calls and requests in a professional and patient-friendly manner.
- Schedule routine appointments and follow-ups for visits.
- On subsequent visits or calls, ask patients to verify demographic info and make necessary edits.
- Answer patient questions to ensure understanding and patient satisfaction.
- Address patients and callers in a pleasant and professional manner while screening and/or handling calls.
- Release medical records in accordance with HIPPA and FGP ROI guidelines.
- Maintain patient privacy and refer inquiries regarding pre-authorizations/certifications to the appropriate person or area.
- Monitor and complete patient front-end work queues to address missing information in a timely manner.
- Monitor and complete assigned administrative in-basket messages in a timely manner.
- High school graduate or equivalent required.
- Working knowledge of English is evident in verbal, reading, and writing abilities.
- Minimum of one year of experience as a Patient Care Assistant or Medical Assistant within the last two years.
- Ability to complete multiple tasks efficiently and thrive in a team work environment.
- Medical Assistant certification preferred.
- Proficiency in venipuncture and phlebotomy preferred.
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