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Customer Service Representative

2 months ago

Spokane, Washington, United States Hollister Co. Stores Full time
About the Role

The Hollister Sales Associate is a key member of our sales team, responsible for delivering exceptional customer service and driving sales growth. As a Sales Associate, you will be the face of our brand, working closely with customers to understand their needs and preferences.

Key Responsibilities
  • Customer Experience: Provide personalized service to customers, responding to their needs and preferences in a timely and professional manner.
  • Store Presentation and Sales Floor: Maintain a high level of visual merchandising and store presentation, ensuring that the sales floor is always well-organized and visually appealing.
  • Communication: Develop strong communication skills to effectively communicate with customers, colleagues, and management.
  • Asset Protection and Shrink: Maintain a high level of awareness of store assets and take proactive steps to prevent shrink and protect company property.
  • Policies and Procedures: Familiarize yourself with company policies and procedures, adhering to them at all times.
  • Training and Development: Participate in ongoing training and development programs to enhance your skills and knowledge.
Requirements
  • Adaptability / Flexibility: Demonstrate flexibility and adaptability in a fast-paced retail environment.
  • Applied Learning: Apply your knowledge and skills to real-world situations, taking initiative to learn and grow.
  • Attention to Detail: Maintain a high level of attention to detail, ensuring accuracy and quality in all aspects of your work.
  • Multi-Tasking: Demonstrate the ability to multitask, prioritizing tasks and managing your time effectively.
  • Work Ethic: Demonstrate a strong work ethic, consistently meeting or exceeding performance expectations.
What We Offer
  • Merchandise Discount: Enjoy discounts on Hollister merchandise.
  • Flexible Schedule: Work a flexible schedule that meets your needs.
  • Opportunities for Career Advancement: Develop your skills and knowledge, with opportunities for career advancement.
  • Opportunity to Become a Brand Affiliate: Participate in our brand affiliate program, with opportunities to earn additional income.
  • Training and Development: Receive ongoing training and development, to enhance your skills and knowledge.
  • A Global Team of People Who'll Celebrate you for Being YOU: Join a diverse and inclusive team, where you'll be celebrated for who you are.