Customer Service Team Lead

2 weeks ago


Santa Ana, California, United States Careerbuilder-US Full time

Job Summary: We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Careerbuilder-US. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Service: Listen, understand, and take quick action to resolve customer issues and concerns.
  • Account Management: Assist customers in selecting the best products and services to meet their technology and communications needs, and help set up accounts.
  • Order Processing: Process upgrades, downgrades, and new product purchases, and facilitate delivery and installation efficiently and effectively.
  • Time Management: Maintain excellent time management and professional customer service at all times, and balance multiple projects and responsibilities.
  • Professional Development: Participate in continuous professional development training sessions and engage in a dynamic team-based company culture.

About Us: Our company is a trusted customer acquisition partner for top-flight technology companies nationwide. We leverage a scalable customer relations model and train our talented customer service representatives to prepare, launch, and optimize every product and service campaign.



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