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Customer Service Representative

2 months ago

Rochester, New York, United States JM Allstate Agency Full time
Job Overview

At JM Allstate Agency, we prioritize exceptional customer service and dedication to our clients. Our team is committed to providing the best support and assistance to those in need. We offer a welcoming atmosphere and supportive workplace culture that makes every day a joy to come to work.

If you have a passion for helping others, problem-solving, and building relationships, this role is perfect for you. As a Part Time Customer Service Representative, you will be the friendly face and voice of our agency, assisting customers with their inquiries, resolving issues, and ensuring their satisfaction. With our focus on excellence in service and a positive work environment, you will be a valued member of our team.


Benefits

Competitive Hourly Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Mon-Fri Schedule

Hands on Training

Paid Time Off (PTO)

Evenings Off


Responsibilities

Client Support: Assist customers with insurance inquiries, policy changes, and claim submissions.

Issue Resolution: Address client concerns and ensure prompt and satisfactory resolution.

Documentation: Maintain accurate records of client interactions and transactions.

Upselling: Identify opportunities to cross-sell additional insurance products to meet client needs.

Communication: Provide clear and concise information to clients regarding their policies and coverage.


Requirements

Experience: Previous experience in customer service or a related field is required.

Communication Skills: Excellent verbal and written communication abilities.

Problem-Solving: Strong problem-solving skills and the ability to think on your feet.

Organization: Detail-oriented with the ability to multitask and prioritize tasks effectively.

Team Player: Collaborative attitude with a willingness to support team members.

Computer Skills: Proficient in Microsoft Office and other common software applications.