Customer Service Manager

5 days ago


Billings, Montana, United States Pursuit Collection Full time
Unlock a Career at the Heart of Our Glacier Properties

We're looking for a skilled Customer Service Manager to lead our Front Desk team in delivering exceptional guest experiences at our Glacier National Park properties.

About This Role

This exciting opportunity involves managing all aspects of Front Desk operations, including scheduling, training, coaching, and discipline. You'll serve as an example of excellent customer service for the team and communicate effectively with departments and managers to ensure seamless coordination.

You'll also be responsible for registering and assigning rooms to guests, maintaining knowledge of availability, communicating with housekeeping, and informing guests of special events or activities around the hotel.

In addition, you'll keep records of potential safety and maintenance issues and communicate details to your supervisor.

Key Responsibilities
  • Manage Front Desk operations, including scheduling, training, coaching, and discipline
  • Serve as an example of excellent customer service for the team
  • Communicate effectively with departments and managers to ensure seamless coordination
  • Register and assign rooms to guests, maintaining knowledge of availability
  • Communicate with housekeeping and inform guests of special events or activities
  • Keep records of potential safety and maintenance issues and communicate details to your supervisor
Requirements
  • Hotel Management degree or 2-3 years related management experience
  • 1-2 years previous hotel front desk experience
  • Strong work ethic and commitment to the team and guests
  • Ability to work solo or as part of a team
  • Commitment to Safety First and highest quality cleaning and sanitizing standards
What We Offer
  • $19 per hour
  • Beautiful working environment in iconic Glacier National Park
  • Fun team events and opportunities to meet colleagues from across the globe
  • Independent work style with flexibility to adapt to changing situations
  • Remote work options with access to stunning natural scenery
  • BUSY work environment with physical demands, including walking, stair climbing, bending, reaching, and lifting up to 50 pounds
About Us

Pursuit Collection is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.



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