Service Support Specialist

4 weeks ago


Sarasota, Florida, United States Harmar Mobility, LLC Full time

We are seeking a skilled Service Support Specialist to join our team at Harmar Mobility, LLC. As a key member of our customer support team, you will provide technical support to external dealers, distributors, and end users for our mobility device lifts and accessibility products.

This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment. You will be responsible for providing outstanding customer support, communicating with dealers via phone, email, and face-to-face, and assisting with customer stair lift requirements as needed.

Key Responsibilities:

  • Provide technical support to external dealers, distributors, and end users for Harmar products
  • Assist with customer stair lift requirements as needed
  • Provide input to Engineering to produce Curve Stair lift drawings
  • Create sales orders and return material authorizations on repair parts
  • Provide information about products, services, and application information
  • Develop or review technical documents as needed
  • Keep records of customer interactions and transactions

Requirements:

  • 2+ years of previous work-related experience in customer/field service
  • Experience with electro-mechanical technology for trouble shooting dealer and end-user issues
  • Exceptional verbal and written communication skills
  • Ability to manage and prioritize multiple projects

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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