Customer Service Representative
3 days ago
About Us
Carter's, Inc. is a leading North American apparel retailer exclusively for babies and young children.
We own the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace.
Our products are sold in leading department stores, national chains, and specialty retailers domestically and internationally.
We also have over 1,000 Company-operated stores in the United States, Canada, and Mexico, as well as online stores at our website.
About the Role
As a Sales Associate, you will be the first face of the brand for growing families, providing exceptional customer service and ensuring a positive shopping experience.
You'll congratulate new parents and grandparents, introduce them to our new baby essentials, help them prep for their first day of school, and all the big and little moments of their parenting journey.
Responsibilities
- Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
- Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
- Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
- Execute and expedite point of sale/register transactions
- Complete floor replenishment and shipment as needed
- Articulate current promotional events and the brand loyalty program, including credit, to customers
- Minimize store loss by providing exceptional customer service and maintaining a safe, clean store
Requirements
- A positive and solutions-oriented mindset
- Demonstrated customer service and engagement skills
- Effective and professional verbal and written communication skills
- The ability to manage multiple tasks at once
- Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
- Stand or walk for extended periods of time; climb up and down a ladder
What We Offer
- Schedules that fit your life
- Part-time health benefits
- Mental health benefits
- A 30% discount on our brands
- Referral bonuses
- An Advance You Program that helps earn a GED or a bachelor's degree tuition-free or learn English as a second language
- Professional and personal development to help shape your career
Compensation
This position ranges from $16.00 - $18.25 per hour based on experience and location.
Why Work With Us?
Carter's is an Equal Opportunity and Affirmative Action employer.
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