Customer Service Representative

3 weeks ago


Fairbanks, Alaska, United States Holland AmericaPrincess Alaska-Yukon Land Operations Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Agent. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring their travel experience is memorable and enjoyable.

Responsibilities
  • Provide personalized service to guests, responding to their inquiries and resolving any issues that may arise.
  • Assist guests with making reservations, coordinating activities, and providing information about our destinations.
  • Work closely with our team to ensure seamless communication and coordination of guest requests.
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures.
  • Participate in ongoing training and development to enhance your skills and knowledge.
Requirements
  • One year of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Proficiency in computer software and systems, including reservation systems.
  • Ability to work independently and as part of a team.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Free cruise after your first season.
About Us

Holland America-Princess Alaska-Yukon Land Operations is a leading provider of travel experiences in Alaska and the Yukon. We are committed to delivering exceptional customer service and creating memorable experiences for our guests.



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