Customer Service Representative

4 days ago

Fairbanks, Alaska, United States Alaska Auto Rental Full time
Customer Service Representative Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Alaska Auto Rental. As a key member of our team, you will be responsible for providing exceptional customer experiences, ensuring a smooth and efficient rental process, and maintaining a positive and professional work environment.

Key Responsibilities:

  • Provide quality communication to customers over the phone or in person, addressing their needs and resolving issues in a fair and equitable manner.
  • Assist customers with directions, maps, local area information, and vehicle operation, ensuring a pleasant and smooth rental experience.
  • Prepare quotes, reservations, and rental contracts in the rental software, ensuring all required information is accurate and up-to-date.
  • Thoroughly inspect vehicles to document any damages before and after rentals, maintaining a high level of attention to detail.
  • Work as a team with other employees to achieve assigned tasks and business goals, promoting a positive and collaborative work environment.
  • Communicate immediate fleet needs and/or vehicle issues to the supervisor, ensuring prompt resolution and minimizing downtime.
  • Maintain a clean, stocked, and organized rental office area, adhering to company standards and expectations.
  • Follow key-handling procedures to ensure vehicle keys are stored properly, maintaining a high level of security and accountability.
  • Take and send vehicle photos with a smartphone, documenting vehicle condition and any issues.
  • Complete daily opening and close routines, ensuring a smooth and efficient start and end to each day.
  • Process office paperwork as instructed, maintaining accurate and up-to-date records.
  • Transport customers and vehicles as instructed, operating vehicles safely and legally.
  • Assist in facility maintenance, organization, and cleaning, contributing to a positive and professional work environment.
  • Assist in training new employees, promoting a culture of knowledge sharing and development.

Requirements:

  • At least 3 years driving experience, a current driver's license, and a driving record acceptable to our insurance carrier.
  • A high school diploma or equivalent.
  • Ability to work varying shifts and schedules, including weekends.
  • Excellent verbal and written communication skills, with a strong focus on customer service.
  • Good problem-solving skills, with the ability to think critically and resolve issues effectively.
  • Good basic math skills, with the ability to accurately process transactions and maintain records.
  • Detail-oriented and organized, with a strong focus on maintaining a clean and organized work environment.
  • Ability to follow instructions and complete tasks in order, with a strong focus on teamwork and collaboration.
  • Professional customer service experience, preferably in the rental car industry, is a plus but not required.
  • Able to lift 50 lbs occasionally, with the ability to perform the physical demands of the position.

What We Offer:

  • Competitive compensation and benefits package.
  • Paid time off and flexible scheduling.
  • Opportunities for professional growth and development.
  • A positive and supportive work environment.
  • Employee discounts on products and services.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

  • Customer Service Representative

    2 weeks ago

    Fairbanks, Alaska, United States Compass Group USA Inc Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Compass Group USA Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a Point of Sale system, and maintaining a clean and organized work environment.Key...

  • Customer Service Representative

    7 days ago

    Fairbanks, Alaska, United States Alaskaslist Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.Key Responsibilities:Respond...

  • Customer Service Representative

    4 days ago

    Fairbanks, Alaska, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, ensuring customers receive the help they need on their journeys.Responsibilities:Assist customers with U-Haul products and...

  • Customer Service Representative

    4 days ago

    Fairbanks, Alaska, United States Holiday Companies Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    2 weeks ago

    Fairbanks, Alaska, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a skilled and friendly Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    19 hours ago

    Fairbanks, Alaska, United States U-Haul Full time

    U-Box Customer Care Representative Job DescriptionAre you looking for a rewarding career with a caring company culture? Consider becoming a U-Box Customer Care Representative with U-Haul!Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a U-Box Customer Care Representative. As a CCR, you will be responsible for...

  • Customer Service Representative

    3 weeks ago

    Fairbanks, Alaska, United States Simard Automotive Inc Full time

    **Job Summary**Simard Automotive Inc is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and supporting our service advisors in delivering outstanding results.**Key Responsibilities:**Provide...

  • Customer Service Representative

    2 weeks ago

    Fairbanks, Alaska, United States Holiday Companies Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide prompt and...

  • Customer Service Representative

    2 weeks ago

    Fairbanks, Alaska, United States Careberry Software Full time

    **Job Summary**Careberry Software is seeking a highly skilled and experienced professional to join our team as a Customer Service Representative. This is a crucial role that will play a key part in helping us acquire new customers, develop our platform, and introduce new features to existing ones.**Key Responsibilities:**1. Identify new sales leads and...

  • Customer Service Representative

    2 weeks ago

    Fairbanks, Alaska, United States Fairbanks Nissan Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Fairbanks Nissan. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive and memorable experience for all visitors to our dealership.Key...

  • Customer Service Representative

    3 weeks ago

    Fairbanks, Alaska, United States Fairbanks Nissan Full time

    About the RoleWe are seeking a highly skilled and professional Customer Service Representative to join our team at Fairbanks Nissan. As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide exceptional customer service to clients, responding to their...

  • Sales Associate

    3 weeks ago

    Fairbanks, Alaska, United States Batteries Plus - M & L Investment, LLC Full time

    Job DescriptionBatteries Plus - M & L Investment, LLC is seeking a dynamic and enthusiastic full-time Sales Associate - Customer Service Representative to join our team.This is a thrilling opportunity to ignite your passion for sales and customer service in a fast-paced retail environment.As a Sales Associate - Customer Service Representative, you will be...

  • Customer Service Sales Representative I

    4 weeks ago

    Fairbanks, Alaska, United States GCI Full time

    Job OverviewBecome a Customer Service Sales Representative I at GCIAs a Customer Service Sales Representative at GCI, you will be instrumental in providing our advanced technology solutions to clients, significantly enhancing their everyday experiences. By delivering outstanding service and knowledgeable guidance, you will help clients choose the most...

  • Customer Service Representative for Furniture Sales

    3 weeks ago

    Fairbanks, Alaska, United States Furniture Enterprises of Alaska Inc Full time

    Sales Representative at Furniture Enterprises of AlaskaAre you passionate about helping customers discover the ideal furnishings for their living spaces? If you possess a friendly demeanor and a can-do attitude, we provide comprehensive training to equip you with the essential skills for success, regardless of your previous experience. Become a part of our...

  • Sales Associate

    2 weeks ago

    Fairbanks, Alaska, United States Batteries Plus Bulbs Full time

    **About Us**Batteries Plus Bulbs is a leading provider of battery and lighting solutions, with over 45,000 unique products and a presence in 46 states and Puerto Rico. We are a dynamic and growing company, committed to delivering exceptional customer service and sales experiences.**Job Summary**We are seeking a highly motivated and customer-focused Sales...

  • Customer Service Representative

    2 weeks ago

    Fairbanks, Alaska, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Part-Time Customer Service Team Member. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.Key...

  • Personal Banker

    3 weeks ago

    Fairbanks, Alaska, United States WELLS FARGO BANK Full time

    Job DescriptionAbout this role:Wells Fargo Bank is seeking a skilled Customer Service Representative to join our team as an Associate Personal Banker. As a key member of our Consumer, Small & Business Banking division, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our clients.Key...

  • Customer Service Representative

    2 weeks ago

    Fairbanks, Alaska, United States Fairbanks Nissan Full time

    {"Job Title": "Receptionist", "Job Description": "Job SummaryWe are seeking a highly organized and professional Receptionist to join our team at Fairbanks Nissan. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing incoming calls, and supporting all departments.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Fairbanks, Alaska, United States Sheetz Full time

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Store Team Member at Sheetz. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.**Key Responsibilities**Serve as a hospitality ambassador by greeting customers...

  • Customer Service Representative

    3 weeks ago

    Fairbanks, Alaska, United States The Alaska Club Full time

    Member Support Team: FairbanksWe are seeking a highly motivated and customer-focused individual to join our Member Support Team in Fairbanks.As a key member of our team, you will be responsible for providing exceptional service to our members, addressing their concerns, and ensuring their satisfaction.Some of your key duties will include:Responding to member...