Customer Service Ambassador

6 days ago

Colorado Springs Colorado, United States Colorado Springs Marriott Full time
About Us

At Colorado Springs Marriott, we pride ourselves on creating a supportive and inclusive work environment that values diversity, growth, development, and well-being. Our commitment to a People First culture is evident in our approach to employee development, benefits, and building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. You'll also enjoy unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Additionally, we're committed to providing ongoing training and development opportunities to help you build the skills and knowledge needed to advance your career.

Our hotel is the perfect home base for outdoor enthusiasts exploring the Rocky Mountains and the vibrant downtown of Colorado's second-largest city. When you're ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs.

Our property boasts renovated, pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio and fire pits, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott can mean for you.

Position Summary

As a Restaurant Server at the Marriott Colorado Springs, you play a crucial role in creating exceptional guest experiences. You will be responsible for providing attentive and personalized service, guiding guests through a delightful beverage journey, and ensuring their satisfaction.

Additionally, you will maintain the bar area, handle orders accurately, and contribute to the overall success of our establishment.

Key Responsibilities
  • Comply at all times with Colorado Springs Marriott standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable to position to include Alcohol Awareness Food Handlers Safety etc.
  • Be familiar with the organization of the restaurant and lounge and know the function of each job position.
  • Answer questions on menu selections.
  • Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Record transaction in MICROS system at time of order.
  • Check in with guests to ensure satisfaction with each food course and/or beverages.
  • Maintain cleanliness of work areas, china, glass, etc., throughout the day.
  • Complete closing duties, including restocking items, turning off lights, etc.
  • Present physical and accurate check to guest and process payment.
  • Have a thorough knowledge of menus and specials in the restaurant.
  • Service guests with all food and beverage requirements in a warm friendly courteous and professional manner.
  • Clear, clean and reset tables as needed.
  • Be familiar with the operation of the P.O.S. system.
  • Carry out cashiering functions in closing checks and end of shift paperwork.
  • Perform opening and closing procedures and side work duties according to station rotation assignment.
  • Ensure that tables and side stands are kept stocked, tidy and clean.
  • Perform other tasks/jobs as assigned by the supervisor or manager.
Opportunity for Growth

This position has the potential for advancement as it offers an exciting pathway for career growth within our organization.

Our Culture

We value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values
  • People First: A talented, diverse, and passionate team working together with respect.
  • Integrity: Honesty and accountability to ourselves and colleagues.
  • Excellence: Surpassing expectations through dedication and innovation.
Benefits

Joining Colorado Springs Marriott offers a range of enticing benefits, including but not limited to:

  • Exclusive discounts on room rates and experiences at our award-winning hotels.
  • Mental wellbeing support for you and your loved ones.
  • Comprehensive finance and retirement solutions.
  • Performance-based incentives and bonuses.
  • Generous paid time off.
  • Exciting perks and discounts.
  • Professional guidance and support.
  • Competitive health insurance plans.
  • Pet insurance for your furry companions.
  • Skill-enhancing job training.
  • Educational opportunities for career growth.
  • Strong emphasis on work-life balance.
Qualifications

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Alcohol Awareness Certification (must comply with State regulations).

Food Handlers certification (must comply with State regulations).

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful high-pressure situations.

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