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Customer Service Representative

2 months ago

Stony Point, United States VisionsHR Full time
Job Summary

VisionshR is seeking a highly motivated and detail-oriented Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries via phone, email, or in-person, providing accurate and timely information to resolve customer issues.
  • Order Management: Process and manage customer orders, including tracking and shipping information.
  • Return and Exchange: Handle customer returns and exchanges, ensuring a smooth and efficient process.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless customer service.
  • Problem-Solving: Analyze and resolve customer complaints in a professional and courteous manner.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
Benefits
  • Competitive Salary: Commensurate with experience.
  • Benefits Package: Medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Professional Development: Opportunities for growth and professional development.