System Administrator
4 weeks ago
Optomi is seeking a skilled System Engineer to collaborate with their team in Atlanta, GA. The ideal candidate will assist senior engineers in designing, building, and implementing solutions to meet Workplace Technologies business needs related to mobile devices, desktop hardware, and desktop applications.
Key Responsibilities:
Operations and Administration (60%)- Administer Jamf and Intune for Mac, Mobile, and Android endpoints to ensure seamless device management.
- Develop and prepare packages for automated deployment and self-service to enhance user experience.
- Troubleshoot Jamf and Intune infrastructure and resolve outages with vendor assistance to minimize downtime.
- Collaborate with the Identity Team to create and manage Conditional Access Policies, ensuring robust security.
- Implement security best practices and adhere to agreed-upon baselines under the guidance of senior staff.
- Triage outages and critical issues, providing resolution and root cause analysis.
- Develop and update documentation related to internal processes and support teams to ensure knowledge sharing.
- Monitor company mediums for support requests and escalations, prioritizing tasks accordingly.
- Review Service-Now tickets related to Jamf/Intune/Mac/Mobile and update in a timely manner.
- Collaborate with key stakeholders to understand team needs and dependencies, aligning technical solutions.
- Assist in developing and executing a methodology to evaluate, prioritize, and monitor business processes.
- Clearly articulate strategic issues and provide relevant options for solving them.
- Participate in team meetings and collaboration opportunities, including occasional travel.
- Stay up-to-date on the latest technologies and solutions, including internal and external learning and research.
- Create endpoint reports for stakeholders as requested.
Requirements:
- BS degree or equivalent experience in administering Jamf, Intune, or other MDM solutions for Mac and Mobile endpoints.
- Experience dealing with security incidents and resolving outages.
- Ability to handle multiple assignments concurrently and prioritize based on criticality.
- Comfortable with autonomy based on time zone.
- English proficiency required.
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