Programs and Volunteer Manager

1 month ago

South Bend, Indiana, United States The Food Bank Of Northern Indiana Full time
Job Opportunity

The Food Bank of Northern Indiana is seeking a highly motivated and organized individual to fill the role of Programs and Volunteer Manager. This position will be responsible for managing the development of a broad base of community volunteers, who actively support the Food Bank's mission of creating a hunger-free community, in addition to managing all programs for the Food Bank to help generate avenues of additional revenue while improving organizational relevance and sustainability.

Key Responsibilities:
  • Develop and implement a volunteer utilization program to engage a diverse pool of active volunteers from the communities in the Food Bank's six-county service area.
  • Recruit, cultivate, and evaluate volunteers to ensure the Food Bank is a volunteer site of choice in the community.
  • Foster relationships with current volunteers for continued partnership and work with key staff to develop volunteers into donors.
  • Represent the Food Bank at volunteer recruitment fairs, Chamber of Commerce events, and Food Bank of Northern Indiana special events.
  • Create materials related to the volunteer management program.
  • Refresh current and develop new volunteer activities for Food Bank volunteers.
  • Research and implement best practices for volunteer management.
  • Maintain awareness relative to the field.
  • Assist the Agency Relations Director in helping Food Bank partner agencies develop and implement effective volunteer management programs.
  • Participate in strategic planning and implementation for the Food Bank of Northern Indiana.
  • Engage in financial resource development by actively seeking, soliciting, and securing program resources through volunteer contacts and relationships.
  • Engage in organization capacity-building activities.
  • Adhere to Feeding America and Food Bank regulations and guidelines.
  • Utilize Primarius and Mobile Team for program record keeping and data entry.
  • Assist other departments with activities, providing volunteers and participating as needed.
  • Provide excellent customer service to all potential donors, visitors, clients, and stakeholders.
  • Ensure the development, implementation, and financial health of organizational programs.
Requirements:
  • Bachelor's degree or five years equivalent experience in customer service, sales, or program management.
  • Demonstrated ability to be a self-starter and work independently to achieve desired outcomes.
  • Demonstrated fundraising success.
  • Ability to effectively communicate and work well with a variety of stakeholders and to manage people from different socioeconomic and cultural backgrounds.
  • Excellent communications, interpersonal, and customer service skills; comfortable with public speaking.
  • Ability to generate enthusiasm and interest from others for working on Food Bank programs.
  • Ability to adapt quickly to a changing business environment, including learning and applying new training and knowledge.
  • Demonstrated attention to detail and the ability to problem-solve, analyze data, make sound decisions, and manage projects.
  • Must have a valid driver's license and be insurable through FBNI.
  • Ability to attend work functions and appointments outside of normal work hours, including early mornings, evenings, and weekends as necessary.
Working Conditions:

This position may require early morning, evening, or weekend work or a longer workday, as necessary. Requires a valid driver's license and the ability to travel independently by car for work and have access to reliable transportation should the company vehicle not be available for use. Must be able to lift and move up to 50 pounds.

Employment requires a negative drug screening, and successful background check.

The Food Bank of Northern Indiana is an Equal Employment Opportunity Employer and provides equal opportunities for employment and advancement for all individuals, regardless of age, gender, race, religion, color, disability, veteran status, sexual orientation, national origin, or any other legally protected category.

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