Bakery Operations Manager
1 week ago
Sprinkles Cupcakes is seeking a skilled and enthusiastic Shift Lead to join our team. As a Shift Lead, you will play a vital role in ensuring the success of our bakery operations, creating an exceptional customer experience, and maintaining the high standards of our brand.
Key Responsibilities- Assist the management team in overseeing bakery operations, including managing guest experiences, answering emails, and collecting feedback.
- Deliver exceptional customer service, adhering to our brand standards and policies.
- Manage shift expectations, contribute to the Sprinkles culture, and serve as a product expert by making recommendations to guests.
- Practice proper credit card cash handling procedures, adhere to safety and sanitation guidelines, and assist with cleaning duties.
- Report to work as scheduled, fulfill requirements for the duration of the shift, and box, package, or plate cupcakes and other bakery goods as needed.
- A passion for the Sprinkles product, brand, and experience.
- A minimum of 1 year of experience in a shift management position or management position in a restaurant or within hospitality.
- Ability to work a varying schedule, including some weekends and holidays.
- Ability to communicate verbally, understand and follow written and verbal instructions from management, and work well under pressure.
- Ability to be on your feet for hours at a time, lift at least 50 pounds, and move around the front of the bakery.
Sprinkles Cupcakes is an Equal Opportunity Employer.
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