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Shift Manager

2 months ago

Buffalo, New York, United States Haza Foods, LLC Full time
{"title": "Shift Supervisor", "description": "

Join Haza Foods, LLC, a leading restaurant franchisee company in the United States, as a Shift Supervisor.

About the Role:

We are seeking a highly motivated and customer-focused individual to supervise operational activities during non-service hours and assist exempt management in supervision during service hours.

Key Responsibilities:

  • Train and Develop Crew Members: Train, monitor, and reinforce food safety procedures to crew members.
  • Cash Management: Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
  • Restaurant Preparation: Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
  • Team Leadership: Work with Restaurant Management team to train, develop, and communicate with crew members and Team Trainers through team hurdles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention.
  • Operations Execution: Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer".
  • Quality and Service Standards: Work with Restaurant Management team to ensure quality, production, and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
  • Shift-Specific Procedures: Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
  • VOC Resolution: Follow up and ensure resolution of VOC issues as needed.

Requirements:

  • Leadership Experience: Possess all documents and permits required by state & federal law.
  • Reliable Transportation: Must have reliable transportation to/from work.
  • Availability: Open/flexible work availability.
  • Customer Focus: Results-oriented and customer-focused.
  • Previous Experience: Previous customer service work experience helpful.
  • Equal Opportunity Employer: Qualified applicants will receive consideration without regards to age, race, color, religion, sex, sexual orientation, disability, or national origin. All resumes are held in confidence. Must be eligible to work in this country and pass a background investigation.

About Haza Foods, LLC:

Haza Foods, LLC is a leading restaurant franchisee company in the United States, operating Wendy's and Taco Bell concepts in 15 states and over 540+ locations. We are committed to providing a stable career with steady growth opportunities for our employees.

"}