Commercial Real Estate Onboarding Specialist

5 days ago


Étreux, Hauts-de-France, United States HqO Full time
About HqO

HqO is a leading provider of real estate experience solutions. Our REX (Real Estate Experience) Platform empowers property owners to deliver exceptional experiences for their occupants.


Role Overview

This position plays a critical role in ensuring the success of our clients as they onboard and integrate our platform into their operations. The ideal candidate will possess strong organizational skills, technical acumen, and excellent communication abilities.


Responsibilities
  • Welcome new customers, conduct kickoff calls, and orient them to the onboarding program.
  • Create and execute customized onboarding plans, incorporating setup of client information and a plan for timely go-live.
  • Owning the process from purchase to launch, working closely with clients daily to deliver value, provide consultative guidance, and ensure a positive experience.
  • Collaborate with Account Managers to solidify client deployment strategies based on goals and KPIs.
  • Set expectations for turnaround times, maintain project plans, and administer product training to customer stakeholders.
  • Identify and resolve technical and non-technical roadblocks hindering customer progress, proactively removing blockers to success.

Requirements
  • 5+ years of experience managing enterprise customers; SaaS Project Management and/or Commercial Real Estate experience preferred.
  • Strong organizational skills, attention to detail, and passion for technology.
  • Empathy, love for customers, and ability to work independently with autonomy.
  • Excellent written and verbal communication skills, technical and business acumen.

The salary range for this position is $120,000 - $180,000 per year, depending on experience. This role requires in-office attendance Tuesday-Thursday in Boston, MA. We offer a dynamic work environment, supportive team, and opportunities for growth and development.



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