Logistics Operations Manager
2 days ago
Job Summary:
Transcend Solutions is seeking a skilled Logistics Operations Manager to oversee the life cycle of customer returns, from generation through execution of product disposition. This role ensures positive customer experience by addressing Reverse Logistics requirements, supporting internal and external stakeholders, and opening RA requests while assuring timely recovery of product.
The successful candidate will play a pivotal role in ensuring effective coordination and communication across multiple sites for the logistics network. This includes driving efforts as a Subject Matter Expert (SME), providing reporting to the department and other business leaders, representing a Reverse Logistics perspective with cross-functional teams, and coordinating efforts with technical groups to support quality customer experience and provide the highest level of customer service.
This role will actively coordinate logistics operations and identify areas for performance improvements. The ideal candidate will work independently and as part of a team with an adequate understanding of logistics processes. They will generate, analyze, and report Key Performance Indicators (KPIs) for Reverse Logistics.
The estimated salary for this position is $85,000 - $110,000 per annum, depending on experience. If you are a motivated professional with a passion for logistics, we encourage you to apply.
Key Responsibilities:
- Return authorization management and logistics processing of return shipments from customers to warehouse, including reconciling claims, invoice discrepancies, inventory variance, and product disposition.
- Work closely with Warehouse Operations, Logistics, Transportation, Finance, and Supply Chain teams.
Requirements:
- Bachelor's degree with a minimum of 4 to 5 years' experience or equivalent.
- Minimum 6+ years' experience without a college degree.
- Advanced Excel required.
- SAP experience required.
- Understanding of the order life cycle as it relates to Warehouse, Logistics, and Supply Chain operations.
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