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Assistant Manager

2 months ago

Seattle, Washington, United States Kaiser Permanente Full time
Job Summary

We are seeking an experienced Operations Supervisor to join our team at Kaiser Permanente. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our continuing care department, ensuring the delivery of high-quality patient care and services.

Key Responsibilities
  • Operational Excellence: Manage the daily operations of assigned members, ensuring optimal delivery of safe, appropriate, accessible care and service. Collaborate with our leadership team to align operations and implement/monitor interdisciplinary change initiatives.
  • Patient Experience: Ensure that staff deliver patient care that meets or exceeds clinical quality and safety standards. Train and support staff in delivering a consistent customer experience.
  • Staff Engagement & Development: Manage staff, including selection, training, and development, performance management, recognition, discipline, and termination. Support all team members in achieving performance expectations and standards.
  • Financial Stewardship: Assist with managing budgets for care management, identifying innovative and integrated ways to optimize performance. Manage within resources allocated.
  • Compliance and Emergency Preparedness: Establish processes to monitor and support frontline staff in maintaining operational standards and practice in accordance with local, state, and federal requirements.
Requirements
  • Experience: Minimum two (2) years of Case Management experience as a nurse in the subacute environment or hospital. Minimum one (1) year of experience as a charge nurse, lead, or supervisor in a clinical environment.
  • Education: Bachelors degree in nursing.
  • License, Certification, Registration: Registered Nurse License (Washington) required at hire OR Compact License: Registered Nurse required at hire.
Preferred Qualifications
  • Two (2) years of experience as clinical lead, or supervisor in a long-term care environment. Three (3) years of increasingly responsible operations experience as a supervisor, lead roles, and/or lead case manager.
  • Knowledge of regulatory requirements, managed care, health care delivery systems, and nursing practice.