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Senior Operations Manager

2 months ago

Quincy, Massachusetts, United States State Street Corporation Full time
{"title": "Complex Operations AVP", "description": "About the Role

We are seeking an experienced leader to manage a team of professionals and deliver high-quality operational outputs for our clients. The ideal candidate will have exceptional communication and interpersonal skills, strong technical knowledge, and the ability to perform well under pressure.

Key Responsibilities
  • Perform assigned, complex daily operations and processes.
  • Ensure the team is achieving accuracy and meeting pre-determined deadlines as set out in service level agreements.
  • Manage internal and external client relationships and handle daily operation-related queries.
  • Act as primary contact and key escalation point; provide technical expertise to resolve problems.
  • Propose and work to implement workflow changes and supporting technical solutions leading to improved productivity and profitability.
  • Identify and analyze operations risks related to current and potential business and recommend procedural changes as needed.
  • Lead and participate in projects across the department, particularly those to mitigate risk, improve operational efficiency, and deliver exceptional client service.
  • Conduct periodic performance reviews; provide ongoing counsel, training, development, and motivation of staff.
Requirements
  • Demonstrated ability to meet deadlines and possess strong problem-solving and resolution skills.
  • Good understanding of financial services and investment products.
  • Strong attention to detail and a focus on service.
  • Strong written and verbal communication skills.
  • Ability to work well in a fast-paced, high-volume atmosphere.
  • Bachelor's Degree in Business, Accounting, or Finance preferred.
  • 5-7 years of relevant industry experience required.
  • Demonstrated managerial, leadership, and decision-making abilities.
  • Excellent communication, organization, interpersonal planning, and analytical skills.
  • Ability to effectively bring individuals from multiple areas together to resolve identified issues.
  • Highly proficient with Microsoft Office Products (Excel, Word).
About State Street

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance, and savings plans among other perks. You'll have access to a flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

We truly believe our employees' diverse backgrounds, experiences, and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.

State Street is an equal opportunity and affirmative action employer.

", "lang_code": "en-US"}