IT Systems Manager
1 week ago
Job Summary
We are seeking an experienced IT Systems Manager to oversee all facets of our Information Technology program, including helpdesk, systems administration, AV, and project management. The ideal candidate will have 4-8 years of experience in Information Technology in a startup environment and be comfortable with MDM implementation and administration.
Key Responsibilities
- Oversee our helpdesk function, providing support for hardware and software issues
- Support People Team with all aspects of onboarding and offboarding
- Integrate new and existing software tools with our identity access management tools (Okta, Google Workspace, Lumos)
- Configure and maintain hardware (endpoints, conference room equipment) at our SF office
- Troubleshoot and escalate office-related issues (A/V, printers, network)
- Help implement risk-adjusted ISO 27001 best practices in cooperation with the Security, Engineering, and Legal teams
- Assist with vendor security assessments, annual audits, and other security projects
- Support security reviews from new and existing customers
- Help plan goals and budget for the IT and Security functions
Requirements
- 4-8 years of experience in Information Technology in a startup environment
- Experience with Mac OS, including common security practices to protect Mac endpoints
- Managed a Google Workspace environment
- Comfortable with MDM implementation and administration (Kandji preferred)
- Deployed SAML/OIDC single sign-on and SCIM provisioning integrations (Okta preferred)
- Software automation experience using Python, Bash, or another language
- Working knowledge of computer hardware, AV, and networking, including troubleshooting techniques
- Hands-on and willing to get into the trenches of IT support
- Thoughtful communicator, able to explain issues to technical and non-technical audiences and provide a great user experience
Bonus Points
- Undergraduate degree in Computer Science, Information Systems, Cybersecurity, or related field
- Experience supporting information security programs, especially ISO 27001
- Relevant IT, Security, or Privacy certifications (CompTIA, (ISC)2, IAPP)
- Work experience in the video technology industry
Skills
- JAMF, Google Workspace, MDM, Slack, Mac, OKTA, Zoom
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