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Food and Nutrition Services Operations Assistant Manager

2 months ago

Cincinnati, Ohio, United States TriHealth Full time

Job Description

Job Overview:


The role involves supporting senior leaders in managing and overseeing the operational requirements of the Food and Nutrition Services department. You will coordinate the activities of front-line personnel and act as a bridge between administration and various hospital departments, ensuring the highest level of service delivery.

Responsibilities include establishing and annually reviewing standards and work procedures for all dietary personnel, planning work and staffing schedules to guarantee adequate service provision, and assisting in the recruitment process by interviewing, hiring, and training new team members. You will also orient, develop, and supervise all supervisory staff within the Food and Nutrition Services team, conduct regular inspections, and provide recommendations to enhance facility operations. Monthly reporting on goals, achievements, and future strategies will be required, along with staff education and training, and effective communication with team members, administration, and other departments.

Job Requirements:
A High School diploma in General Studies is required, along with 2-3 years of management experience. A minimum of two years in acute or long-term care settings is preferred, depending on formal education or training.

Job Responsibilities:

Other Job-Related Information:
Direct report FTEs = 60-99
Indirect report FTEs = 60-99
A four-year college degree, military experience, or equivalent work experience is necessary. At least three years of supervisory experience in Food and Nutrition or a service-related field with significant customer/client interaction is required. Demonstrated progressive growth in healthcare Food and Nutrition or Hospitality Management is preferred. Candidates must possess effective written and oral communication skills, the ability to multi-task and prioritize, and maintain organization in a dynamic and stressful environment. Initiative, responsibility, flexibility, and leadership qualities are essential. A thorough understanding of contract administration and office procedures is expected, along with a willingness to work regularly, including weekends and holidays.

Working Conditions:
Occasional climbing, consistent concentration, and occasional continuous learning are required.

Hearing:
Consistent conversation and interpersonal communication are necessary.

Occasional kneeling, consistent lifting of less than 10 lbs, frequent lifting of 11-50 lbs, and rare lifting of over 50 lbs are expected. Frequent pulling, pushing, reaching, and walking are also part of the role. Reading and thinking/reasoning will be consistent, while sitting will be rare and standing will be frequent.

Leadership Performance Standards

TriHealth leaders foster a culture of engagement, safety, reliability, and high performance by consistently modeling and utilizing the TriHealth Way leadership competencies, tactics, and ALWAYS Behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals:
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies:
TriHealth Way of Leading
TriHealth Way of Serving
Transformation Change
Drive for Results
Build Organizational Talent

Leadership Tactics:
Conduct department huddles; clinical departments typically hold daily huddles, while non-clinical departments hold weekly meetings. Regularly round on team members using questions from the rounding log, with the frequency of meetings varying based on team size. Lead monthly team meetings using a structured agenda, review performance reports, and communicate key leadership messages. Model, coach, and validate team members' adherence to TriHealth Way behaviors, recognizing team members for safety achievements and positive performance.