Resolution and Support Expert
3 weeks ago
We are looking for a talented individual to fill the position of Customer Resolutions Specialist at Cobb Technologies.
This exciting opportunity involves collaborating with various departments to provide exceptional customer service, resolve technical issues, and ensure seamless experiences for our customers.
You will have the chance to work closely with experienced professionals, develop new skills, and contribute to the growth and success of our company.
Key Responsibilities
- Answer and process customer service calls, identify issues, and assign appropriate solutions.
- Work closely with the Service Manager, Technical Training Director, and other teams to resolve complex issues.
- Engage in ongoing training to enhance technical skills and service knowledge.
- Proficiently use internal systems such as SIMS, E-Auto, and MyPrinterManager for service requests, orders, and invoicing.
Requirements and Qualifications
- Strong attention to detail to process service calls, orders, and invoices.
- Comfortability with understanding technical issues related to equipment.
- Excellent ability to work cross-functionally with multiple teams.
- Strong passion for delivering excellent customer service through problem-solving.
What We Offer
- Estimated Annual Salary: $60,000 - $70,000.
- A Comprehensive Benefits Package, including Medical, Dental, Vision, Prescription Coverage.
- Health Savings Account with company contributions.
- Company-Paid Health Reimbursement Program.
- 401(k) with Company Match to help you plan for your future.
- Company-Paid Life, Short-Term & Long-Term Disability Insurance.
- Wellness Programs to support a healthy lifestyle.
- Pet-Friendly Workplace.
- Employee Assistance Program for personal and professional well-being.
- Recognition Events that celebrate your hard work and success.
About Cobb Technologies
We are a forward-thinking company that values innovation, growth, and community. At Cobb, we empower businesses with industry-leading technology solutions and strive to make a positive impact on our communities.
We believe in a culture that energizes and empowers our team to excel, grow, and give back to the community.
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