Host

6 days ago

Nashville, Tennessee, United States Sonny's Patio Pub Full time
Host Job Summary

The Host position at Sonny's Patio Pub is responsible for providing exceptional organizational and operational support to the management staff for the efficient operations of the restaurant. Key responsibilities include overseeing Open Table reservations, seating the dining room in an efficient manner, training new employees, answering incoming phone calls, handling inquiries for private events, and maintaining the host and bathroom areas.

Essential Duties & Responsibilities
  • Maintain a positive and high-energy level throughout the entire shift.
  • Exhibit strong interpersonal communication skills to greet guests, answer guest questions, and address guest concerns in a warm and professional manner.
  • Provide exemplary guest service on a consistent basis.
  • Daily review of Open Table reservations, special events, and private parties to create a game plan for the day.
  • Politely welcome guests by greeting them and ensure they are seated in a timely manner.
  • Maintain host and bathroom areas by keeping them clean, organized, and well-stocked at all times.
  • Respond to all inquiries about private parties.
  • Assist the management team with guest relations for day-to-day operations.
Job Requirements
  • Knowledge of Teamwork and Toast POS system.
  • Ability to read, write, and speak the English language to interact with guests, the public, and coworkers.
  • Proficient verbal communication skills.
  • Ability to work under pressure and professionally deal with stressful situations during busy periods in a loud, busy, and crowded environment.
  • Strong interpersonal skills to provide overall guest satisfaction.
  • Superior attention to detail.
  • Excellent organizational skills.
  • Experience with Open Table.
  • Ability to multitask.
  • Ability to interact professionally at all times with guests, management team, and coworkers.
Qualification Standards
  • High School Diploma or GED equivalent optional.
  • Minimum of one year's experience in a fast-paced restaurant/bar preferred.
  • Must be at least 18 years old.
  • Licenses or Certificates:
    • Food Handlers Card preferred.
    • ABC Service Certification preferred.
    • CPR certification and/or First Aid training preferred.
Grooming

All employees must wear the proper uniform and maintain a neat, clean, and well-groomed appearance in accordance with the Company's grooming standards.

Physical Requirements/Working Environment
  • Must be able to work in an environment with constantly elevated temperatures.
  • Must be able to work and move quickly in a tight-space environment in a safe manner without disrupting other employees.
  • Must be able to lift at least 25 lbs.
Other

Applicants with additional language skills preferred.

Compensation: $17.00/hour PLUS TIPS

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