Host

4 days ago


Nashville, Tennessee, United States BWQOHT Inc Full time
Job Title: Host

We are seeking a friendly and enthusiastic Host to welcome and greet guests as they arrive at our establishment. The ideal candidate will have excellent interpersonal skills, a warm demeanor, and a genuine passion for providing exceptional customer service.

Key Responsibilities:
  • Warmly greet and welcome guests as they enter the restaurant, creating a positive and inviting atmosphere.
  • Manage the reservation system, accurately record reservations, and communicate effectively with the kitchen and waitstaff to ensure seamless seating arrangements.
  • Maintain a well-organized and tidy front-of-house area, including the host/hostess station and waiting area.
  • Provide accurate wait time estimates to guests during peak dining hours and manage guest expectations while ensuring their comfort.
  • Escort guests to their designated tables, presenting menus, and informing them of any specials or promotions.
  • Anticipate and accommodate special requests and needs of guests, such as high chairs, wheelchair accessibility, or specific seating preferences.
  • Handle guest inquiries, complaints, and concerns with professionalism and promptness, escalating issues as necessary to management.
  • Collaborate with wait staff to coordinate seating, manage guest flow, and facilitate a smooth dining experience for both guests and employees.
  • Maintain knowledge of the restaurant's offerings, including menu items, beverages, and daily specials, to assist guests with informed choices.
  • Manage the waitlist efficiently during busy periods, keeping guests informed about wait times and seating availability.
  • Assist in maintaining the cleanliness and organization of the front-of-house area, including menus, condiments, and decor.
  • Thank guests for dining with us as they leave the restaurant and inquire about their experience.
  • Contribute to a positive team environment by effectively communicating with colleagues and providing support as needed.
Requirements:
  • Ability to stand and walk for extended periods.
  • Lift and carry items weighing up to 20 pounds.
  • Navigate potentially crowded spaces with ease.
  • Must be 16+ years of age.
  • Weekend availability.
Benefits:
  • Discounts on meals and merchandise.
  • Potential for upward mobility and growth.
  • Flexible scheduling.


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