Senior Customer Success Manager

3 weeks ago

Dallas, Texas, United States Flexential Full time
Job Title: Senior Customer Success Manager

At Flexential, we're passionate about delivering exceptional customer experiences. As a Senior Customer Success Manager, you'll play a critical role in ensuring our customers achieve their desired outcomes.

Key Responsibilities:
  • Provide oversight and accountability for customer success during the onboarding phase.
  • Manage a book of business containing advanced customer environments and marquee relationships.
  • Uncover and document desired customer outcomes for success plan creation.
  • Train customers on Flexential support tools.
  • Oversee customer retention and ensure timely issue resolution.
  • Advise customers on relevant Flexential solutions and facilitate additional conversations with internal SMEs.
  • Maintain regular contact with customers through proactive outreach and communication.
  • Effectively leverage internal technology to manage touchpoints and customer health.
  • Conduct regular executive business reviews with customers.
Requirements:
  • 2-3 years of experience in Cloud, Managed Services, or Colocation.
  • Experience interacting with customers at all levels, including C-Suite.
  • Demonstrated ability to build and develop relationships.
  • Strong written, oral, and presentation skills.
  • Demonstrated technical aptitude and attention to detail.
  • Ability to effectively communicate technical concepts and issues to all levels.
  • Experience with CRM systems.
  • Demonstrated time management ability.
  • Self-directed and self-motivated to problem solve.
Benefits:
  • Medical, Telehealth, Dental, and Vision.
  • 401(k).
  • Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA).
  • Life and AD&D.
  • Short Term and Long-Term disability.
  • Unlimited Paid Time Off (PTO).
  • Leave of Absence.
  • Employee Assistance Program.
  • Wellness Program.
  • Rewards and Recognition Program.

We're an equal-opportunity employer and celebrate diversity. All employment decisions are based on business needs, job requirements, and individual qualifications.

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