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Regional Operations Director
2 months ago
We are seeking a highly skilled and experienced Regional Operations Manager to join our team at Blue River PetCare. As a key member of our operations team, you will be responsible for supporting local practice management with the general day-to-day operations for our current clinics and any future acquisitions.
Key Responsibilities- Supervise the operations of 15+ Blue River PetCare hospitals with the goal of generating revenue and profit growth.
- Work with local management teams and veterinarians to ensure a high standard of patient care is being practiced.
- Act as a liaison between hospitals and Blue River management, reporting visit findings and offering recommendations on how to improve profitability.
- Provide staffing support in the areas of inventory, scheduling, compliance, training, recruiting, and best retention practices when necessary.
- Ensure hospitals are compliant with OSHA, DEA, AVMA, and other local regulations.
- Maintain proficiencies on all Blue River PetCare platforms and remain current on all policies.
- Coach local management teams on managing revenue and expenses, staffing and scheduling, inventory levels and pricing, and other administrative functions.
- Foster a positive and productive work environment at local clinics.
- Recruit, onboard, and train practice managers.
- Partner with Human Resources teams on employee relations, compliance, issue mitigation, and best practices.
- Partner with corporate operations on capital expenditures, liability issues, and vendor considerations.
- Perform duties of practice manager for hospitals as needed.
- Bachelor's degree highly preferred.
- Three years of veterinary management and two years of multi-unit management experience.
- Experience managing profit and loss statements and delivering positive financial results.
- Highly motivated self-starter with the ability to take initiative and meet deadlines.
- Excellent written and verbal communication skills.
- Detail-oriented with strong organization skills.
- Ability to manage multiple tasks and projects in a timely manner.
- Maintain strict confidentiality regarding personnel information.
- Must be able to travel to clinics as needed.
- Must be licensed and able to operate a motor vehicle and travel via automobile or air.
- Position requires both stationary sitting and being on feet for substantial periods of time.
- The person in this position needs to occasionally move about clinics to access inventory, check controlled substances cabinets, and inspect grounds.
- The person in this position frequently communicates with practice managers and co-workers at the corporate office using email and phone.
- Must be able to exchange clear, accurate information in these situations.
- Occasionally moves equipment and supplies weighing up to 50 pounds.
- Frequent keyboarding/use of computer for data entry.
- Must be versed in veterinary practice management systems.
- Intermediate proficiency in the Microsoft Office, particularly Word, Excel, and Outlook.
- Knowledge of AVMA's code of ethics.
- Knowledge of DEA and OSHA regulations.
- Must have a general understanding of current employment laws.
- Strong financial acumen.