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Regional Operations Director

2 months ago


Chicago Illinois, United States Blue River PetCare Full time
Job Summary

We are seeking a highly skilled and experienced Regional Operations Manager to join our team at Blue River PetCare. As a key member of our operations team, you will be responsible for supporting local practice management with the general day-to-day operations for our current clinics and any future acquisitions.

Key Responsibilities
  • Supervise the operations of 15+ Blue River PetCare hospitals with the goal of generating revenue and profit growth.
  • Work with local management teams and veterinarians to ensure a high standard of patient care is being practiced.
  • Act as a liaison between hospitals and Blue River management, reporting visit findings and offering recommendations on how to improve profitability.
  • Provide staffing support in the areas of inventory, scheduling, compliance, training, recruiting, and best retention practices when necessary.
  • Ensure hospitals are compliant with OSHA, DEA, AVMA, and other local regulations.
  • Maintain proficiencies on all Blue River PetCare platforms and remain current on all policies.
  • Coach local management teams on managing revenue and expenses, staffing and scheduling, inventory levels and pricing, and other administrative functions.
  • Foster a positive and productive work environment at local clinics.
  • Recruit, onboard, and train practice managers.
  • Partner with Human Resources teams on employee relations, compliance, issue mitigation, and best practices.
  • Partner with corporate operations on capital expenditures, liability issues, and vendor considerations.
  • Perform duties of practice manager for hospitals as needed.
Requirements
  • Bachelor's degree highly preferred.
  • Three years of veterinary management and two years of multi-unit management experience.
  • Experience managing profit and loss statements and delivering positive financial results.
  • Highly motivated self-starter with the ability to take initiative and meet deadlines.
  • Excellent written and verbal communication skills.
  • Detail-oriented with strong organization skills.
  • Ability to manage multiple tasks and projects in a timely manner.
  • Maintain strict confidentiality regarding personnel information.
Physical Requirements
  • Must be able to travel to clinics as needed.
  • Must be licensed and able to operate a motor vehicle and travel via automobile or air.
  • Position requires both stationary sitting and being on feet for substantial periods of time.
  • The person in this position needs to occasionally move about clinics to access inventory, check controlled substances cabinets, and inspect grounds.
  • The person in this position frequently communicates with practice managers and co-workers at the corporate office using email and phone.
  • Must be able to exchange clear, accurate information in these situations.
  • Occasionally moves equipment and supplies weighing up to 50 pounds.
  • Frequent keyboarding/use of computer for data entry.
Technical Skills
  • Must be versed in veterinary practice management systems.
  • Intermediate proficiency in the Microsoft Office, particularly Word, Excel, and Outlook.
  • Knowledge of AVMA's code of ethics.
  • Knowledge of DEA and OSHA regulations.
  • Must have a general understanding of current employment laws.
  • Strong financial acumen.