Client Support Specialist

1 week ago

Dallas, Texas, United States TIB-The Independent BankersBank, N.A. Full time

About TIB
At TIB, we pride ourselves on being Trusted Partners for our community banks and employees. Our commitment to excellence and personalized service is evident in everything we do. We foster a diverse work environment that promotes inclusivity and growth, ensuring that our employees feel valued and supported.

Benefits
We offer a comprehensive benefits package that includes health, life, and disability coverage, a 401(k) retirement plan, generous paid time off, parental leave, tuition reimbursement, and additional perks to enhance your work experience.

Position Overview
We are currently seeking a Customer Service Associate who will be responsible for providing exceptional inbound and outbound support for our cardholder services. This role is crucial in maintaining our high standards of customer service within TIB's card issuing programs.

Key Responsibilities
As a Customer Service Associate, your primary duties will include:

  • Responding to incoming calls from cardholders and addressing their service inquiries.
  • Making outbound calls to cardholders to resolve inquiries or service requests.
  • Processing cardholder requests received through written or electronic communication.
  • Collaborating with the bank support team to address cardholder inquiries from partner banks.
  • Utilizing knowledge of card processing platforms to troubleshoot and resolve issues promptly.
  • Assisting cardholders in establishing online account access and providing ongoing support.
  • Acting as the initial point of contact for payment or statement research requests.
  • Handling transaction research and reporting lost or stolen cards.
  • Ensuring compliance with all banking regulations and maintaining confidentiality of sensitive information.

Qualifications
To be considered for this role, candidates must meet the following requirements:

  • High school diploma or equivalent.
  • Basic accounting experience.
  • Strong oral and written communication skills.
  • Excellent telephone customer service abilities.
  • Ability to work effectively in a team environment.
  • Flexibility and adaptability to changing situations.
  • Proficiency in 10-key by touch.
  • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and FDR software.

Preferred Experience
While not required, candidates with at least one year of experience in bankcard or customer service within a call center environment will be given preference.

Equal Opportunity Employer
TIB is an equal opportunity employer and does not discriminate based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, genetics, citizenship status, veteran status, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace.

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States Check N Title Loans Full time

    Client Support SpecialistWe are currently looking for a Client Support Specialist to enhance our customer service operations. The ideal candidate will possess the capability to manage various responsibilities in a dynamic setting. Key duties include:Informing clients about financing optionsFacilitating loan applicationsProcessing customer paymentsOverseeing...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States Swipejobs Full time

    Position OverviewJoin Our Team as a Client Support SpecialistRole Summary:As a Client Support Specialist, you will assist customers with inquiries regarding our offerings and services. Your primary responsibility will be to deliver exceptional support through various communication channels, including phone and email.Key Responsibilities:1. Address customer...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States Imprimis Group Full time

    Job Title: Client Support SpecialistImprimis Group is seeking a Client Support Specialist to join our dynamic team.If you are interested in a position with a well-regarded organization recognized for its outstanding client relations, this opportunity may be for you.This role is pivotal in ensuring that client satisfaction not only meets but exceeds...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States The West Brom Full time

    Become a Key Member of Our Client Support TeamLocation: OldburySalary: 10,056 rising to 10,281 per annumEmployment Type: PermanentDepartment: Retail OperationsHours per Week: 20Part-Time Client Support Specialist (10:00 - 14:00)Salary: 10,056 rising to 10,281 per annumPart-time (Monday - Friday, 10:00 - 14:00, 20 hours)Saturdays (mandatory) approximately 3...

  • Client Support Specialist

    7 days ago

    Dallas, Texas, United States S&P Global Full time

    About the RoleWe are seeking a highly skilled Client Support Specialist to join our team at S&P Global. As a key member of our Client Support Specialist team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and delivering high-quality solutions.Key ResponsibilitiesClient Support: Provide timely and...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States CornerStone Staffing Full time

    Company Overview: Cornerstone Staffing is a leading provider in the staffing industry, specializing in connecting talented individuals with top employers.Position Title: Customer Service SpecialistJob Location: On-site position in a vibrant urban area.Compensation: Competitive hourly rate of $17Work Schedule: Standard business hours, Monday through...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States Prism Health North Texas Full time

    Position OverviewPrism Health North Texas is in search of a dedicated and empathetic Client Support Specialist to enhance our team. Our organization is committed to our Core Values, emphasizing proactive solutions, a positive mindset, mission-driven initiatives, and a genuine concern for individuals.Key ResponsibilitiesDeliver non-medical support services...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States Branch 41 Full time

    Job OverviewWe are looking for a Client Support Specialist to become a vital part of our team. The successful candidate will be tasked with delivering outstanding client support, addressing client queries, and advocating for our company's offerings.Key Responsibilities:Manage incoming and outgoing client communications with professionalism and...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States Addison Group Full time

    Job OverviewPosition Title: Client Support SpecialistLocation: Dallas, TexasIndustry: ManufacturingCompensation: $20 - $23 per hourRole Summary:The Client Support Specialist is responsible for managing daily administrative functions and providing essential support to the Client Support Department. This position plays a vital role in overseeing office...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States Gig USA Full time

    Position OverviewJoin Our Team at Gig USA!We are seeking a dedicated individual with outstanding communication abilities to fill our newly available client support role.Key Responsibilities:Delivering exceptional client supportAddressing client inquiries and resolving issuesProcessing transactions using our current point-of-sale systemProviding comprehensive...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States Swipejobs Full time

    Position OverviewJoin Our Team at SwipejobsPosition Type: Full-time, Part-timeCompensation: $20.0/hrRole Summary:As a Client Support Specialist, you will assist customers with inquiries regarding our offerings and services. Your primary responsibility will be to deliver exceptional support through various communication channels, including phone and email.Key...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States NCD Dental & Vision Full time

    Become a valued member of NCD, a leading provider in the insurance sector, comprised of a dedicated team of professionals sharing common principles.NCD is committed to providing exceptional service to both agents and customers in the dental and vision insurance fields. We seek individuals eager to foster positive change and play a vital role in our ongoing...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States BTX INC. Full time

    Position OverviewBTX INC. is looking for a dedicated Client Support Specialist to enhance our customer service team. In this role, you will assist clients by delivering comprehensive product and service information while addressing technical challenges. This is an in-office role primarily focused on reception duties and data management. It is suitable for...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States Family Dollar Full time

    Position Overview:As a Client Support Specialist at Family Dollar, your primary role will be to deliver outstanding assistance to our customers. You will engage with shoppers to ensure a pleasant shopping experience and provide guidance in their selection of products.Key Responsibilities:1. Welcome customers warmly and assist them in finding the items they...

  • Client Support Specialist

    5 days ago

    Dallas, Texas, United States S&P Global Full time

    Job SummaryWe are seeking a highly skilled Client Support Specialist to join our team at S&P Global. As a key member of our service delivery team, you will play a vital role in overseeing various functions to ensure the delivery of exceptional service to our clients.Key ResponsibilitiesProactively monitor service delivery to ensure consistency and...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States Premier Truck Group Full time

    Join Our Exceptional Team At Premier Truck Group, we take pride in the diverse talent that shapes our successful workforce. We believe that equality and inclusiveness among our team members are essential for driving our organization and the industry forward.About Premier Truck Group Premier Truck Group operates from Dallas, Texas, with over 40 locations...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States Ultimate Staffing Services Full time

    Job OverviewUltimate Staffing Services is collaborating with a prominent organization seeking a Client Support Specialist. This position is dedicated to delivering exceptional service to clients, suppliers, sales personnel, and internal teams.Work Environment: Office-based role.Key Duties:Order Management: Oversee client orders, conduct inventory...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States Hearst Full time

    Position OverviewOpportunityHearst is on the lookout for a Client Support Specialist to address software challenges for our clientele and ensure an optimal experience with our solutions.Key ResponsibilitiesIn this role, you will serve as a crucial point of contact for our clients, assisting them in navigating software hurdles and facilitating their focus on...

  • Client Support Specialist 2

    2 weeks ago

    Dallas, Texas, United States AIDS Healthcare Foundation Full time

    ABOUT US:DEDICATED PROFESSIONALS WORKING FOR A POSITIVE IMPACT at AIDS Healthcare FoundationAre you motivated by the opportunity to make a significant difference in the lives of others while receiving competitive compensation? Do you seek to be part of an organization that fosters growth and success for all its team members? If yes, AIDS Healthcare...

  • Client Support Specialist

    2 weeks ago

    Dallas, Texas, United States Primera Insurance & Tax Services Full time

    Position OverviewWe are seeking a dedicated Client Support Specialist to join our team at Primera Insurance & Tax Services. This role is essential in ensuring our clients receive exceptional service and support throughout their insurance journey.Key Responsibilities:Process monthly payments via credit or debit card over the phone.Facilitate connections...